Operations Coordinator - Ocean Imports/Exports

Operations Coordinator

The Operations Coordinator is responsible for filing entry documents, tracking and updating the movement of freight, and ensuring compliance with export clearance regulations set forth by various government agencies. The Operations Coordinator will ensure that shipments adhere to legal requirements. This individual will also coordinate between vendors, customers, and partners to process shipments.

Knowledge Skills Required

Integrity: Adhere to Fracht's Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.

Flexibility: Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Communication: Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.

Problem Solving: Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.

Accountability: Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

Duties and Responsibilities

Coordinate and arrange export/import services on behalf of shippers and international destination offices/agents from end-to-end.

Create files, arrange for pick up and obtain shipment documentation necessary for domestic or international transportation, liaison between parties to provide status updates.

Respond to complaints, demonstrate effort to seek help from upper management when needed; respond to customer emails request for shipment status and proof of delivery.

Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.

Enter shipment and booking details timely and accurately; submit all required documentation from the system i.e. AES, EDI, Master, booking confirmation etc.

Communicate with various contacts (customers, vendors, partners, and more) in processing shipments.

Negotiate rates with vendors as required.

Execute invoicing and closing of files as per established guidelines and KPI's.

Provide daily activity reports to management.

Other ad-hoc projects as requested by management.

Education and/or Work Experience Required

Minimum 3 years of Import and Export Ocean Operations.

Strong communication & customer service skills.

Strong organizational skills with ability to multitask and prioritize.

Ability to negotiate rates with vendors.

Proficient in Microsoft Office (Word, Excel, Outlook).

Cargowise experience required.

Physical Requirements

Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

Must be able to lift and carry up to 20 lbs.

Must be able to sit for prolonged period of time in office environment, desk setting.

Must be able to talk, listen and speak clearly on telephone.