Employee Experience Program Manager

Responsibilities for this Position

Employee Experience Program Manager

US-ME-Bath

Req ID: 2026-5183
Type: Regular Full-Time
Remaining Positions: 1
Post End Date: ..
Category: Customer Service/Support
Salary Grade: F
Shift: 1st

Overview

As the Employee Experience Program Manager, you will partner across the organization to develop, manage, and scale critical employee-facing programs, initiatives, and operations. The ideal candidate will possess exceptional program management skills, partner management, and change leadership. The Program Manager will report directly to the Director of Total Rewards and Employee Services and key projects will include, but not limited to:

• Workforce Housing Project
• Near-Site Childcare
• Onsite Food Service
• Onsite Fitness Center
• Other Major Benefit Initiatives

Key Responsibilities

Safety Leadership:

• Enforce safety policies and procedures, with a focus on housekeeping and personal safety.
• Ensure all amenities meet safety, accessibility and sustainability standards.

Program Management and Execution:

• Identify, design and implement BIWs workplace amenities strategy.
• Work with key internal and external stakeholders to execute major program strategies, goals, and milestones for multiple projects.
• Manage vendor relationships and day to day operations of amenities.
• Establish key performance measures for assessing, providing feedback and continuously improving program outcomes.
• Ensure all programs align with BIW ethos of transparency, trust, alignment, and honesty.
• Develop and implement company-wide policies and procedures to improve the employee experience while ensuring compliance with legal standards.
• Project or other Administrative support for Total Rewards and Employee Services Team as assigned.
• Other duties as assigned.

Team Collaboration and Communications:

• Engage and communicate with a variety of stakeholders at BIW and vendor partners throughout execution of projects.
• Close collaboration/alignment with the HR Employee Services, specifically the Benefits and Wellbeing teams, to design programs that support employee wellbeing.
• Close collaboration with BIW Facilities team, supporting design meetings, and overall strategy of assigned projects.

Training and Development:

• Monitor usage and feedback on amenities to identify opportunities for enhancement.

Continuous Improvement:

• Participate in Business Operating System (BOS) principles and productivity enhancements.
• Drive change throughout project management to increase efficiency.

Responsibilities

• 5+ years experience in employee services, facilities management, hospitality, workplace experience or related field required.
• Bachelors degree in hospitality management, facilities management, business administration, human resources or related field preferred.

Qualifications

• Experience designing, implementing, scaling and optimizing employee experience processes and programs.
• Previous supervisory experience preferred.
• Familiarity with project management tools and methodologies, as well as basic technical understanding to effectively communicate with technical teams.
• Demonstrated ability to build relationships and partnerships at all levels of the organization.
• Effective decision-maker and attention to detail.
• Excellent organizational skills with the ability to manage multiple projects simultaneously.
• Familiarity with workplace amenities trends and best practices.
• Demonstrated skills in facilitation and consensus building techniques.
• Strong computer skills with focus on Microsoft PowerPoint, Excel required, and Smartsheet.
• Ability to develop accurate reports and give formal presentations for all stakeholders.
• Demonstrated ability to produce professional correspondence and presentation materials with minimal oversight.
• Excellent communication skills, organizational awareness and demonstrated ability to influence senior leaders.
• Experience with continuous improvement methodologies required.
• Creative mindset for designing engaging and inclusive employee experiences.
• Comfort with ambiguity, a can-do attitude, and the ability to learn, grow and take on expanded duties as business needs evolve.

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