Personal Banking Rep

Personal Banker Representative

The Personal Banker Representative serves as a primary point of contact for clients, providing exceptional service while educating customers on a wide variety of personal and business banking products. Build and maintain customer relationships, perform outreach to prospects and the community, while ensuring compliance with all banking regulations and internal policies.

Key Accountabilities:

Customer Relationship Management

Provide an outstanding customer experience at all points of contact.

Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.

Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.

Educate and assist customers with digital banking services and recommend convenient banking options.

Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.

Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.

Sales & Business Development

Participate in internal sales and referral programs to achieve individual and branch goals.

Engage in outbound business development, including prospecting and community involvement.

Support bank-wide initiatives and contribute to the overall success of the bank.

Branch Operations & Compliance

Ensure proper documentation and compliance for all new accounts, loan requests, and account maintenance.

Perform customer service and maintenance transactions.

Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.

Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.

Act as a deterrent to robbery and fraud by adhering to procedures.

Provide backup support to branch management and participation in team meetings.

Education:

High school diploma or equivalent required.

Experience:

Minimum one year of sales or banking experience preferred.

Skills & Knowledge:

Superior customer service and sales skills.

Strong communication and interpersonal skills.

Ability to identify customer needs and make appropriate recommendations.

Ability to prioritize workflow, multi-task, and meet deadlines.

Enthusiastic, goal-oriented, and customer-focused.

Ability to analyze situations and solve complex issues.

Behavioral Expectations:

Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank's core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.