Training & Development Coordinator (CRA)

Definition: Under general supervision from the Assistant Director in the Community Regulatory Agency, the role is responsible for analyzing training needs, developing curriculum, and delivering courses related to monitoring gaming regulatory standards at the casinos. The candidate will coordinate and schedule gaming training for Operations staff and other staff, facilitate individual and group training sessions in accordance with gaming regulatory standards, and document and maintain training files and records according to the compact. Essential Functions: Training & Development: Meet with managers to determine specific training needs and assist with the development of training programs. Coordinate and schedule internal training for Operations staff or other staff at the discretion of the Director. Identify external training opportunities offered by entities other than CRA. Deliver group and individual instruction on procedural, operational, and management areas. Create training materials at basic and advanced levels to improve job skills. Develop training procedure manuals, guides, mock simulations, testing, and course materials such as handouts or visual aids. Develop training programs for new hires and conduct orientation to familiarize them with department policies, procedures, and work requirements. Develop monthly training schedules and oversee rescheduling of required training. Ensure all training activities comply with gaming regulatory and other standards. Conduct training on security, theft prevention, and other areas to protect tribal assets. Assist with training program development and standardization for compliance. Documentation/Records: Document and maintain accurate training records, plans, logs, and other documentation for all training. Develop, implement, and maintain a training records management system. Create training checklists for management to evaluate staff performance. Collect, compile, and report attendance and training data. Maintain an updated curriculum database and training records. Prepare quarterly training/attendance reports for management review. Review and update employee training records to comply with gaming regulatory standards. Facilitate monthly training meetings to report status and assess future needs. Track communication related to gaming compliance procedural changes through updated files and spreadsheets. Professional Development: Utilize learning and development best practices, including questioning, listening, and group discussion. Develop testing and evaluation procedures to measure progress and effectiveness of training. Continuously improve training programs to benefit employees. Attend special meetings, training, conferences, and seminars as required. Miscellaneous: Perform other job‑related duties as assigned by the Director, Assistant Director, or Regulatory Operations Managers. Knowledge: Culture, customs, traditions, history, and government of the SRPMIC. Salt River Pima-Maricopa Indian Community (SRPMIC) Ordinances regarding gaming. Federal, State, SRPMIC, and gaming laws, regulations, policies, and procedures. Gambling and gaming practices, equipment, and devices, including Class II and Class III gaming games. Casino internal controls and operational procedures. Basic law enforcement principles, practices, and investigation principles. Documentation/record‑keeping principles and practices. Gaming device operation and compliance requirements. Monitoring techniques for potential illegal gaming practices and devices. Security practices including surveillance equipment and usage. Adult education issues and techniques; excellent presentation skills; written and oral communication. Casino games and technology. Skills: Written and oral communication for documentation, reporting, and explanation of policies. Developing and presenting gaming compliance‑related training. Observing employees and customers for compliance with gaming regulations. Monitoring employees to ensure compliance with internal controls and management practices. Using software databases to track staff training and accomplishments. Maintaining confidentiality and using discretion with sensitive information. Communicating with and instructing others in technical and non‑technical language. Using personal computer, including proficiency in MS Office. Abilities: Work within CRA SharePoint and other departmental Microsoft programs. Interpret gaming compact requirements and apply them to review and update policies. Instruct and provide training on gaming compliance topics in group or individual settings. Communicate and work cooperatively with all employee levels and other governmental agencies. Identify cheating or irregular gaming activity. Communicate effectively with customers to resolve disruptive situations. Use computer software (e.g., MS Word, Excel) to maintain records and create reports. Stand and walk for extended periods. Write reports, business correspondence, and procedure manuals. Communicate with groups effectively and project a positive image. Teach fundamentals of table games and poker offered by SRPMIC gaming enterprises. Education & Experience: Associate’s degree in Public Administration, Business, Education, or a related field AND a minimum of three (3) years combined experience in gaming operations and/or a gaming regulatory agency; supervisory and/or professional training experience preferred; experience as a Blackjack and Poker dealer in an Arizona Indian gaming casino preferred. OR Bachelor’s degree in a related field AND one (1) year combined experience in gaming operations and/or a gaming regulatory agency; supervisory and/or professional training experience preferred; experience as a Blackjack and Poker dealer in an Arizona Indian gaming casino preferred. Equivalency: Any equivalent combination of experience and education that allows the applicant to satisfactorily perform the duties of the job may be considered. Underfill Eligibility: May be required to work all shifts, all days of the week. Employment contingent upon successful completion of an extensive background check and drug screening. Must obtain and maintain SRPMIC and State Gaming Licenses. Requires working in facilities with exposure to secondary smoke. SRPMIC is an Equal Opportunity/Affirmative Action Employer. #J-18808-Ljbffr Salt-River-Pima--maricopa-Indian-Community-