Hospitality Specialist Lead

About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Hospitality Specialist Lead at Opensity Solutions is responsible for overseeing daily hospitality operations while delivering elevated concierge‑style service within a professional corporate environment. This role leads meeting and event support activities, coordinates hospitality services, and serves as a key liaison between guests, internal teams, and vendors to ensure seamless execution of workplace hospitality experiences. This position is classified as non‑exempt. ROLES & RESPONSIBILITIES: Deliver elevated concierge‑style hospitality experiences that reflect professionalism, responsiveness, and exceptional customer service. Independently manage daily hospitality operations, meeting support, and event coordination with minimal supervision. Schedule, prepare, and oversee meeting room setups according to client and event specifications. Conduct routine walkthroughs of conference rooms, visitor offices, and hospitality spaces to ensure cleanliness, organization, and adequate supply inventory. Lead event setup and breakdown activities in alignment with client requests and operational standards. Support miscellaneous hospitality requests and monitor service/resource request systems to ensure timely completion of tasks. Utilize event planning software, scheduling platforms, and workplace technology systems to coordinate hospitality services effectively. Coordinate with IT and support teams to resolve equipment issues and elevate incidents as necessary. Escort guests and clients to meeting spaces while ensuring all meeting requirements and service expectations are met. Serve as a liaison between guests, clients, vendors, and internal staff to facilitate smooth communication and service delivery. Monitor inventory levels and communicate maintenance or conference room repair needs to Facilities and Hospitality teams. Assist management with onboarding and training new hires on hospitality procedures, service standards, and operational processes. Track, analyze, and communicate hospitality production metrics and operational performance data to management and clients. KNOWLEDGE, SKILLS & ATTRIBUTES: Strong hospitality and client service orientation with the ability to deliver concierge‑level experiences. Excellent leadership, organizational, and multitasking abilities in a fast‑paced professional environment. Strong verbal and written communication skills with experience interacting directly with clients, vendors, and internal stakeholders. Ability to work independently while managing multiple priorities and maintaining attention to detail. Strong problem solving and decision‑making skills with the ability to elevate issues appropriately. Proficiency with Microsoft Office applications, including Word, Excel, and Outlook. Experience using scheduling systems, event planning software, and workplace technology tools. Strong interpersonal skills with the ability to build professional relationships and foster collaboration across teams. Ability to maintain professionalism, composure, and adaptability under pressure. Commitment to operational excellence, presentation standards, and customer satisfaction. QUALIFICATIONS: Education: High School Diploma or GED required. Experience: 1–3 years of hospitality, conference services, client service, hotel, or food & beverage experience required. Experience in a lead or supervisory hospitality capacity preferred. Technical Skills: Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. Experience with event planning software, room reservation systems, and workplace service platforms preferred. Ability to coordinate with IT support and utilize workplace technology effectively. The Compensation range for this role is 25.00 to 28.00 USD per hour. Compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. All eligible employees receive access to a comprehensive benefits package, including: Medical insurance Dental insurance Vision insurance 401(k) retirement plan Paid Time Off (PTO) Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided. Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions. Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community. Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment. Follow Us: LinkedIn #J-18808-Ljbffr Opensity Solutions