Service Account Representative

Convergint is looking for a full‑time, enthusiastic, results driven and forward‑thinking Service Account Representative to join our amazing culture. As a Service Account Representative, you are a part of a dynamic team that allows you to grow as Convergint grows. Location Miramar – 3102 Commerce Parkway, Miramar, FL 33025 Stuart – 8180 SW Jack James Dr, Stuart, FL 34997 For information about how we use your personal information, see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. Who You Are You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Account Representative. Who We Are With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global service‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. Responsibilities Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague‑first culture and referring top talent to the Talent Acquisition Team and hiring managers. Manage service delivery to assigned accounts. Provide full support of the Customer Support Program including scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals. Schedule and follow up on all monthly maintenance customer accounts—this includes ensuring timely communication with contract customers, key customers and sub‑contractors. Meet monthly to discuss expiring contracts and to review upcoming preventative maintenance (PM) visits. Attend regular customer meetings to review the current status of accounts. Perform other duties and responsibilities as requested or required. Requirements College degree, trade school or equivalent experience. 3–5 years of field, dispatch, sales, administrative or equivalent experience. Exceptional telephone and personal customer service skills and the ability to work under pressure. Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted. Excellent Microsoft Outlook, Excel, and Word skills. Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc. Solid organizational skills and the ability to handle multiple projects/tasks simultaneously. Preferred Experience 1 year construction industry environment. Licenses & Certifications Drive Not CDL (required) Company Benefits 10 Company Holidays and Paid Time Off starting at 13 days annually Fun & Laughter Day Off Medical, Dental & Vision Plan Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Tuition reimbursement Competitive salary and compensation plan Vehicle reimbursement plan or company vehicle Corporate Social Responsibility Day Cell phone reimbursement (if applicable) Paid parental leave Convergint is an Equal Opportunity Employer. #J-18808-Ljbffr Convergint Technologies, LLC