Director, Enterprise Account Management

Dodge Construction Network is seeking a strategic and results-driven Director, Enterprise Account Management, to lead and scale our enterprise customer portfolio. This role is responsible for driving retention, expansion, and customer success outcomes across our largest and most strategic accounts. You will lead a team of Enterprise Account Managers, partner cross-functionally with Sales, Customer Success, Product, and Finance, and play a critical role in shaping our post-sale strategy and long-term customer growth. This is a full-time position and reports directly to the VP, Enterprise Sales. Preferred Location This is a remote, home-office based role and candidates located in the continental United States will be considered. Travel Requirements Expected travel is 25% for this role. Essential Functions Team Leadership & Development Lead, coach, and develop a team of Enterprise Account Managers Establish and manage performance expectations, KPIs, and career development plans Foster a high-performance, customer-centric culture Build and establish a modern Enterprise Customer go-to-market process to drive aggressive growth Revenue Retention & Growth Own enterprise account performance, including: Net Revenue Retention (NRR) Gross Retention Expansion revenue Develop and execute strategies to grow existing accounts and identify upsell/cross-sell opportunities Customer Strategy & Engagement Build and maintain executive-level relationships with key customers Partner with customers to understand business goals and align solutions accordingly Expand and multi-thread existing account relationships Lead account planning and quarterly business reviews (QBRs) Cross-Functional Collaboration Partner with Sales on account transitions and expansion strategy Collaborate with Customer Success to ensure adoption and value realization Provide feedback to Product and Marketing based on customer insights Process & Operational Excellence Implement scalable processes for account management and forecasting Utilize CRM and data analytics to drive decision-making Track and report on key metrics and performance trends Education Requirement Bachelor’s degree in a related field and/or equivalent education and work experience. Required Experience, Knowledge and Skills 8–12+ years of experience in account management, sales, or customer success 3–5+ years of experience leading enterprise-facing teams Proven track record of driving retention and revenue growth within large accounts Experience managing complex, high-value customer relationships Strong analytical and strategic thinking skills Excellent communication and executive presence Strong understanding of enterprise sales cycles and post-sale account strategies Preferred Experience, Knowledge and Skills SaaS or data-driven solutions experience. Salary Disclosure Dodge Construction Network’s compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped variable incentive plans or an annual discretionary performance bonus. Current Legal Notices For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status. A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances. Reasonable Accommodation Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email View email address on click.appcast.io. Equal Employment Opportunity Statement Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. #J-18808-Ljbffr Dodge Construction Network