eDiscovery Project Manager

Job Description Summary As an eDiscovery Project Manager (PM) at Array, you will be the driving force behind our client projects, serving as the primary point of contact and consultant for our clients. You will take the lead to ensure seamless collaboration across a dynamic team to deliver exceptional service. Your role will be pivotal in managing client and project information, and you will work closely with internal departments to implement the best solutions for our clients' needs. Responsibilities Client Needs Discovery: Understand and interpret client needs to tailor solutions that exceed expectations, ensuring personalized and effective solutions. Consultation and Planning: Collaborate directly with clients and internal teams to construct comprehensive project plans, aligning project goals with client expectations and internal capabilities. Project Oversight: Oversee internal processes to ensure project plans are executed to specifications and deadlines, guaranteeing timely delivery and adherence to required standards. Client Communication: Provide regular updates to clients, including detailed status reports, keeping them informed and engaged throughout the project lifecycle. Technical Troubleshooting: Offer advanced support for technology usage, including Relativity, ensuring clients can effectively use the technology and resolve any issues promptly. Issue Resolution: Address and resolve any client issues with delivered or hosted data, maintaining client satisfaction and trust by ensuring data integrity and availability. Data Processing: Process data through Relativity Processing as needed, supporting the efficient handling and management of client data. Qualifications Unwavering commitment to ensuring client satisfaction. Proficient at building and sustaining high-touch exceptional client relationships with ESI and portfolio clients. Strong proficiency and knowledge of the eDiscovery workflows and technologies. Capable to evaluate client needs and effectively solve to exceed expectations. High aptitude with database programs, text editors, and review platforms. Proficient knowledge of Relativity Processing and working knowledge of various Relativity features. Excellent at managing multiple tasks with strong follow-through. Highly organized with a keen attention to detail. Exceptional customer service, interpersonal, and communication skills. Availability to work extended hours and on a flexible schedule as needed. Proven ability to thrive in a team-based environment. Strong analytical and problem‑solving skills. Compensation & Benefits The base compensation range for this role is $90,000 - $130,000, dependent upon the individual's location, skills, experience, and qualifications. In addition to the base pay, this role will be eligible for a discretionary bonus program. What we offer: People‑focused culture Competitive pay and quarterly incentives Comprehensive benefits, 401(k), and wellbeing programs Flexible time off and remote work options Professional development and career growth opportunities Exposure to cutting‑edge technology in the legal services industry Equal Employment Opportunity Statement Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected. All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location. #J-18808-Ljbffr Omni-Invictus LLC dba Array