Concierge 1st Shift

1st shift Concierge/ Front Desk persons needed Front Desk personnel are an upfront and hands-on representative of Mansions Senior Living Communities. Theyaregenerallythefirstpointofcontactforcustomers&prospectiveresidents andhaveextensivedaily interaction with customers and the public on thecompany’sbehalf.Thisposition requires personnel to be professional, courteous, outgoing, compassionate, and maintain safety procedures at all times. Must have excellent customer service & communication skills. JOB REQUIREMENTS: MustbeabletopassacomprehensiveCriminalBackgroundScreeningandpre-employmentDrugTest Mustprovidevalidemploymentdocuments Musthavereliabletransportationtoreporttoworkontimeandmaintaingoodattendance Mustbeabletowalk,sit,stand,bend,or kneel throughoutshift.Mustbeableto lift25-50lbs. Customerservice:includesprofessional,promptandcourteouscorrespondencewithresidents, visitors, contractors, coworkers and supervisors Maintainapositive“can-do”attitude Abilitytofollowverbalandwritteninstructionwithattentiontodetails Self-motivated,abletoworkwith/withoutsupervision Communicatepolitely&professionallywithcustomers,co-workers&supervisors Potentialfor“on-call”forfill-inshifts;couldrequireevenings,overnightsorweekendsforemergencies WillingtotraveltootherMansionsSeniorLivingCommunitiesforemergenciesorfill-in shifts Experiencedrivingpassengercommercialvehicles ispreferred.CDLisnotrequired. MustpossesscurrentDriver’sLicense,acceptabledrivingrecord¤tpersonalautoinsurance SalesorCustomerServiceexperienceinApartmentsLeasing,Hotel/HospitalityorSeniorLiving Community.Additional certifications or training in Senior Living are a plus Maintain an accurate and a thorough knowledge of all the aspects of the property, specifically in areas such as community policies, safety and emergency procedures, etc. ESSENTIAL JOB DUTIES:(includingbutnotlimitedto) Mustbeabletocompleteassignedtasksinalloweddays/time Musthaveattentiontodetail Answerphones,greetcustomersandassistwiththeirneeds,filing,makecopies,etc. Goaltoanswerphoneby3 rd ring, “Good morning (afternoon, evening) Mansions at (property name), this is (your first name), how may I assist you?" Greet EVERYONE with kind words, a smile, and eye contact, “Welcome to the Mansions” or “Welcome back home” Dresscode–Businesscasual,namebadgerequired,jeans(clean,noholesorfrays,nottootightor loose), tennis shoes or other close toed shoes Mustbeabletoadequatelyusecomputersforemailcommunications,writingletters,inputprospect& resident data, input & update service requests, document incidents, etc. KeepcurrentknowledgeofCommunitypricing,availability,specials,advertisements&thatof competitors. Supportoverallmarketingtechniquesandoffersuggestionsthatcanhelpinthepromotion, advertising, and marketing of communities Schedule&givetourswithprospectsfortheintentofleasingatthecommunity.Maintainfollow-up. Greetvisitorsanddetermineifourcommunitymeetsthe needsoftheprospectiveclient Abilitytoconvert phonecallswithinquiringprospectsintoon-sitetours&effectivelyclosethesale, maintaining an acceptable closing ratio Keeptrackofallleasingpaperworkincludingtheapplication,leasingagreements,employmentand criminal background reports and lease move-in packets Makesureleasingbrochures&welcomepacketsarestocked andreadyforthenextshift Scheduletransportationforresidentsoncorrespondingdays Assist withresidentactivitiesasneeded Pickupresidenttrashnightly,postnotices/flyers,assistwithdininglinens Lightcleaningofoffice,breakroom,lobby,andothercommonareasasneeded Maintainaclean&orderlyworkspace Orderssuppliesasneeded,verifiesitemsneededonthe1st&15thofeachmonth. Othermiscellaneousdutiesasassigned SCHEDULE Full-time COMPENSATION and BENEFITS Hourly,non-exemptfromovertime Eligible for Vacation/Sick Leave after 90 days Employermatchedretirement Health Insurance options if full-time employment is maintained, (40hrs per week) We participate in ZayZoon! Same day pay. It's always a great day at The Mansions. #J-18808-Ljbffr Mansions Senior Living Group