Salon General Manager

Neroli Salon & Spa is seeking an enthusiastic and dedicated Salon General Manager to lead our our Downtown and Eastside Team to consistently deliver a 5-star guest experience. This role focuses on mentoring, coaching, developing, and inspiring the team to deliver a consistent 5-star guest experience, aligned with our mission and values. The General Manager plays a pivotal role in ensuring the profitability, operational efficiency, and growth of the location, while fostering a positive and empowering work environment for all team members. Essential Job Functions: Oversee operations that impact profitability, identifying and addressing opportunities for improvement. Monitor and communicate revenue targets to the retail team and service providers. Implement and oversee Aveda + Rewards and Neroli Loyalty Program. Manage retail and service operations, ensuring high productivity and service standards. Oversee technical scheduling to ensure appropriate staffing levels. Lead the execution of Aveda product launches and seasonal plans. Oversee daily cash control, marketing, inventory management, and the facilitation of group events. Inspire and retain top talent through motivation, celebration, and ongoing coaching. Conduct quarterly touchpoints with technical and non-technical team members. Coordinate monthly meetings for Retail Team Monitor performance and assist in annual reviews. Build and maintain strong relationships with guests, ensuring high retention rates. Ensure guest amenities meet or exceed expectations. Participate in the planning and execution of organizational goals. Develop and implement a leadership succession plan, fostering future leaders. Empower the team with the necessary tools and resources to excel in their roles. Qualifications: Ability to develop, communicate, and implement a clear vision for the location. Specific understanding of salon/spa products, services, and trends. Strong organizational skills with the ability to manage multiple priorities. High degree of fairness, social skills, and ability to inspire and motivate others. Education, Experience, Training & Credentials: Minimum of 3 years of practical Salon/Spa experience. Previous experience in retail management. Familiarity with Aveda product lines and loyalty programs. Certification in salon/spa management (preferred).