Patient Care Coordinator

Patient Care Coordinator The Patient Care Coordinator is responsible for specialty patient support services, including inbound customer service calls. This position has no direct reports. Essential Duties/Responsibilities: Perform patient outreach, primarily telephonically, to schedule medication deliveries Handle phone calls and correspondence regarding new patient enrollment, insurance verification, medication refill and delivery scheduling Perform patient care activities to accurately support therapy management programs; triage to a clinical pharmacist, when required Perform financial assistance pre-assessment for select therapy management programs and assist with patient enrollment as needed Place outgoing phone calls to patients, doctors and insurance companies Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups Document all call information according to standard operating procedures Research required information using available resources Enter data accurately and timely Utilize multiple company database programs for accessing member information Achieve individual performance goals for productivity and quality Maintain confidentiality of patient and proprietary information Other duties as assigned Required Skills /Abilities: Customer service or inbound call center experience required A knowledgeable individual with appropriate industry experience, preferably in the healthcare or mail order/specialty pharmacy industry Effective verbal and written communication skills A decisive individual who possesses a detail-oriented perspective Ability to independently identify, research and resolve issues Sound technical skills, analytical ability, good judgment, and strong operational focus Ability to work with peers in a team effort Demonstrated ability to manage multiple priorities and deadlines A well-organized and self-directed individual who is able to work with minimal amount of supervision Capability to efficiently complete tasks in a fast-paced environment Ability to work extended hours, weekends, and holidays pursuant with industry demands Proficient in Microsoft Office and industry related software programs Ability to maintain confidentiality of information and data in accordance with policies Education/Experience: High School Diploma or GED Proficient in Microsoft Office and industry related software programs Preferred Skill/Abilities: Bachelor's degree strongly preferred Registered Pharmacy Technician licensed and in good standing with applicable State Board of Pharmacy Certified Pharmacy Technician, licensed through the Institute for the Certification of Pharmacy Technicians (ICPT) or Pharmacy Technician Certification Board (PTCB), strongly preferred; ability to pass Qualified Pharmacy Technician exam administered by company within six months of hire Work Environment/Physical Requirements: Includes a call center environment, with exposure to excessive noise with minimal exposure to adverse environmental issues. Ability to sit for prolonged periods of time.