IT Project Associate

Job Description

Job Description

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We've done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We're rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That's where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

At VEG, we find a way to say YES so our teams have the structure, visibility, and follow-through they need to move work forward. As an IT Project Associate, you'll provide disciplined operational ownership of IT intake and roadmap processes, making sure requests are complete, commitments are tracked, and stakeholders know where things stand. This role helps protect IT's execution reliability as demand for cross-functional technology partnership grows. You'll gain direct exposure to technology initiatives across VEG while bringing order, momentum, and clear communication to work that supports our hospitals, VQ teams, VEGgies, pets, and pet parents.

WHAT YOU'LL DO

• Own day-to-day coordination of IT project and software intake from submission through review, keeping requests organized, complete, and moving.
• Prepare requests for Security and Infrastructure review by confirming required information, tracking status, and maintaining accurate systems of record.
• Maintain roadmap boards, milestones, dependencies, action items, and commitments so progress and risks are visible week over week.
• Surface delays and off-track work early using the team's risk and decision-making approach, bringing clear options and recommended next steps.
• Send structured updates, follow-ups, and meeting coordination to keep project owners, PMs, requestors, frontline VEGgies, and cross-functional partners aligned.
• Support IT Programs with deliverable tracking, basic reporting, status summaries, and slide preparation for internal initiatives

WHAT YOU NEED

• Strong operational discipline and follow-through. You close loops, keep systems current, and push work forward consistently.
• Ability to notice missing information, risks, and delays early, then escalate clearly with recommended next steps.
• Comfort working in ambiguity and following evolving processes, documentation, and templates.
• Professional communication and judgment across stakeholder levels, with the ability to turn scattered context into clear, audience-appropriate updates.
• Reliability and ownership mindset. People trust you to track commitments and follow through without work getting lost.
• Familiarity with project tracking or intake systems, preferably Monday.com or ServiceNow

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive Compensation Including ($65,000-85,000) + bonus + benefits.
• Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling
• Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
• Unlimited PTO to use for vacation or sick days—however you need it!
• Generous employee referral program, so our awesome people can bring in more awesome people.
• And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you're hungry and free lunches twice a week!!
• Company laptop and a monthly cell phone reimbursement

BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ

Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.