OPS MEMBER SERVICES ADVOCATE

Ops Member Services Advocate - 72901351

The mission of the Division of Retirement is to deliver a high quality, innovative, and cost-effective retirement system to Florida Retirement System (FRS) pension plan members and their employers, so FRS members can plan for their financial future. The FRS is the fifth-largest public state retirement system in the nation, one that is comprised of more than one million active and retired employees. We strive to exceed our customer's expectations by providing accurate and timely information to assist customers in making informed retirement decisions that's where you come in!

The Work You Will Do:

• You'll spend the majority of your day engaging with members of the FRS, listening to their concerns and providing the best solutions.
• You'll be a master problem solver!
• You will interact with members over the phone, in chat sessions, or via email.
• This role is equally challenging and rewarding.
• You'll be called on to research complex issues pertaining to retirement benefits across multiple databases; which requires fluency in computer navigation and multitasking while confidently and compassionately engaging with the caller.

Why Work With Us?

• It's not just about us. It is also about you and what you get.
• You Will Make a Difference: You will provide sound guidance to your fellow public sector employees as they make one of the most important and exciting decisions of their lives.
• You Will Grow: When you join DMS, you will have ongoing professional development opportunities, resources, and exposure to agency initiatives that may interest and will challenge you as you progress in your career.
• You Will Get Rewarded: We've got you covered when it comes to your compensation and benefits package! You'll receive comprehensive health coverage, robust retirement options, and with our tuition waiver program, we'll pitch in if you want to go back to school! Of course, one of the biggest perks is the ability to work alongside other smart, driven, and passionate team members who are also making an impact on the lives of Floridians.

Training Overview: We have an engaging onboarding experience where you will learn from the most seasoned and talented team members on the floor. You will learn contact center technology and retirement laws in a classroom setting. After completing classroom training, you will move on to receive coaching and one-on-one learning opportunities.

A Successful Teammate Should Have:

• A passion for helping people and customer focused mindset.
• Ability to provide outstanding customer service.
• Ability to work independently and in a team environment.
• Strong, effective communication skills.
• Ability to focus on the issue and not take things personally.
• Ability to research information quickly.
• Ability to understand and apply applicable laws, rules, and Division policies relating to retirement.
• Ability to speak on the phone for extended periods of time.
• Basic math skills.
• Outstanding written and verbal communication skills.

Qualifications You Will Need: A bachelor's degree is preferred along with six months of professional experience in the areas of insurance, retirement or social security, administration, call center, customer service, fiscal work, statistics, personnel, or any other combination. Professional experience in the areas described or any combination of the above can substitute on a year-for-year basis for the required college education.

Location: Tallahassee, FL, US, 32399