Enrollment Representative

Responsibilities Assist federal employees, retirees, and military personnel with plan enrollment, account setup, general plan questions, and site navigation—all from home. This short-term seasonal role is a great way to get started with Working Solutions, with the highest call volume during open enrollment (November 9 – December 14). If you’re a good fit, you may have the opportunity to continue with another program afterward. Why Become a Working Solutions PRO? Work from Home : Ditch the commute and enjoy the comfort of home. Flexible Hours : Set your own schedule and work when it's convenient for you. Diverse Experience : Expand your skillset across various industries while providing exceptional customer service. Supportive Environment : We’re here to help every step of the way! Application Process: Create Profile (filling out the apply fields at the bottom of this page) Complete Assessments (only one-attempt is allowed) Pass PC Scan (must be on a computer, not mobile device) Record Video Interview (can re-record as many times as needed) For more details, check out our Application Guide Earnings Potential The contracted rate is $0.28 for English and $0.31 for Spanish per Customer Interaction Minute (CIM). $16.80 - $18.60 (hourly equivalent) Contractors will be provided a prorated minimum of 54 minutes per productive hour. This program also has incentives available beyond the per-minute rate. Skills Needed Ability to provide excellent, patient, and empathetic customer service. Excellent verbal and written communication skills. Tech-savvy and avid computer user. Friendly tone and professional demeanor. Schedule Flexible schedule opportunities - you choose your own hours! Hours of operations are 7am-8pm CT Monday-Friday and may increase during open enrollment Work Environment Requirements Quiet, uninterrupted space during all working hours. Technology Requirements Personal computer (no tablet) Broadband internet connection, recommended at least 10 MBPS Wired internet connection, such as cable, fiber optic, or DSL (no Wi-Fi, satellite, or mobile internet) Windows 11 operating system Windows Security/Microsoft Defender Antivirus (included in Windows 11 and free to use), running and up to date Wired USB headset with microphone. A smart phone and be willing to accept texts related to program work. Mac users: Mac acceptance islimited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility. Working Solutions