Experienced BDC Service Manager | Leadership Opportunity

 

Automotive BDC Service Manager

Experience Required

Generous Pay Plan + Great Benefits!

A leading dealership in the Alabama/Florida Panhandle areas is looking for an experienced BDC Service Manager to join our team. If you have a passion for customer service and a knack for managing a dynamic team, we want to hear from you! You will provide an open and informative relationship between our BDC personnel and the sales and service staff.

We have a standard of honesty and integrity when conducting business. Without question, a highly qualified well trained and motivated BDC manager will define the success of the Business Development Center.  

 

We offer:

• Generous pay plan!
• Guaranteed salary + lucrative bonuses
• Family Owned and Managed Dealership!
• Professional, on-going training provided for your success!
• Medical and Dental insurance
• 401(k)
• Paid Vacation

 

 
Responsibilities:

 

• Oversee and manage the BDC department to ensure high levels of customer satisfaction.
• Train and develop staff to meet performance goals.
• Monitor and analyze call volume and customer interactions.
• Implement strategies to improve service department efficiency.
• Collaborate with service advisors to enhance customer experience.

 

 

Requirements:  

• Previous experience in a BDC or similar management role.
• Experience in Xtime a must
• Strong communication and interpersonal skills.
• Ability to lead and motivate a team.
• Knowledge of automotive service operations is preferred
• Please upload your resume.  Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre-employment background checks are required, including MVR, and drug screening.

We are an Equal Opportunity Employer .
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.