Help Desk Analyst

Help Desk Analyst

Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Position Overview: Term: 6 months Location: Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site

What you will do as the Help Desk Analyst:

• Provide technical support to end users with a high degree of customer service and expertise
• Ensure timeliness to enhance user productivity and satisfaction
• Investigate and resolve software and hardware problems over the phone, remotely, in person, and/or via email
• Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading PC hardware, peripherals, printers and other equipment to ensure optimal performance

What you will bring to the team:

• Ability to install, configure, and troubleshoot new software, PCs (including processors, RAM, power supplies, video adapter cards, network interface cards, encryption software, hard drives, sound cards, expansion cards, virus protection software, boot processes, and other peripherals (printers, scanners, etc). Knowledge of mixed Windows PC operating system configurations.
• Basic knowledge of Active Directory. Knowledge of McAfee Anti-Virus software. Knowledge of CompuTrace software.
• Ability to analyze and understand a wide range of computing issues, moderate business processes and software applications.
• Ability to work independently with minimal supervision.
• Knowledge of Microsoft Office Products.
• Ability to provide excellent customer service (phone etiquette, attitude, etc).
• Ability to work in a team environment.
• Aptitude for imparting knowledge to others.
• Highly self-motivated and directed. Strong interpersonal skills.
• Fundamental understanding of network concepts (TCP/IP, Ethernet, MS/NT, etc).
• Familiarity with Internet and Web Browser concepts.
• Ability to learn quickly and follow instructions.
• Ability to manage multiple tasks simultaneously.
• Willingness to extend skills.
• Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent in a computer related field (OR) two years of related technical experience required (OR) currently enrolled and working towards an associates or bachelor's degree in CS, CIS or closely related field.
• Associate's degree in CS, CIS, or closely related field preferred
• CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or placement.

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.