Hotel General Manager - Dual Brand - Select Service (Choice Hotels)

Job Description

Job Description

**Job Title: Hotel General Manager - Dual Brand - Select Service (Comfort & Quality Inn in Spring Lake, NC)**

**Position Overview:**

Shri Hotels is seeking a dynamic and experienced Hotel General Manager to lead our dual-brand, select service properties. The ideal candidate will have a proven track record in hospitality management, a passion for providing exceptional guest experiences, and the ability to inspire and manage a diverse team. This position is responsible for overall operations, financial performance, and guest satisfaction of the two brands under their management. Choice Hotels brand experience is A plus.

**Key Responsibilities:**

1. **Operational Management:**
- Oversee daily operations of both hotel brands to ensure efficiency and adherence to brand standards.
- Implement policies and procedures to maintain quality service and operational consistency.
- Monitor hotel inventory, rates, and occupancy to maximize financial performance.

2. **Financial Oversight:**
- Develop and manage operational budgets for each hotel.
- Analyze financial data to develop strategies to improve financial performance and achieve revenue targets.
- Conduct regular financial reporting to stakeholders and make data-driven decisions.

3. **Guest Experience:**
- Uphold a high standard of customer service throughout the properties.
- Handle guest inquiries, complaints, and incidents professionally and efficiently.
- Engage with guests to gather feedback and enhance service offerings.

4. **Team Leadership:**
- Recruit, train, and motivate a team of hospitality professionals.
- Foster a positive working environment that encourages teamwork and personal development.
- Conduct regular staff meetings and performance evaluations.

5. **Marketing and Sales:**
- Collaborate with the marketing team to develop strategies to increase brand awareness and market share.
- Oversee sales initiatives and promotional campaigns to drive business to the hotels.
- Build and maintain relationships with local businesses and key stakeholders.

6. **Compliance and Safety:**
- Ensure compliance with health, safety, and legal regulations.
- Implement and monitor safety and security protocols to protect guests and staff.

**Qualifications:**

- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of 5 years' experience in hotel management, with experience in multi-brand or dual-brand properties a plus.
- Strong leadership, communication, and interpersonal skills.
- Demonstrated ability to manage budgets and financial plans.
- Proficient in hotel management software and technology.

**Benefits:**

- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- Employee discounts at Choice Hotels properties worldwide.

Join Shri Hotels and lead our vibrant team to deliver unforgettable guest experiences while driving business success. Apply now to embark on a rewarding career journey with us.