Physical Medicine Patient Account Representative

Job Location: Hawarden Regional Healthcare - Hospital - Hawarden, IA 51023 Under direct supervision of the licensed therapist, the Physical Medicine Patient Account Representative acts as a receptionist and clerical assistant. Responsibilities include transporting patients, preparing patients and equipment for treatment, performing housekeeping duties, and assisting the therapist in selected procedures. The role adheres to the mission, values and standards of excellence of Hawarden Regional Healthcare in all aspects of job performance. Essential Job Functional Competencies Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with Hawarden Regional Healthcare standards. Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Compliance Accountability Program, Code of Ethics, and HRH policies and procedures, including all provisions of the Health Insurance Portability Act of 1996 (HIPAA). Transports patients to and from the department with whatever support or assistance is necessary. Prepares patients and equipment for treatments. Performs general patient housekeeping duties such as picking up linen, straightening patient area, etc. Enters and posts all charges and receipts daily. Monitors charge entry process on a daily basis in conjunction with HIM & Business Office personnel. Answers phone and acts as receptionist as needed. Performs minor bookkeeping and/or secretarial duties. Records charges and reports such to the business office. Recognizes and communicates issues/occurrences utilizing established lines of authority, and assists in identifying ways to resolve variances or unacceptable outcomes. Consistently and accurately participates in pre-authorization process with third party payers. Accurately performs quality assessments during chart reviews to assure billing accuracy and compliance. Assists to ensure optimal patient satisfaction by greeting, assisting to room, scheduling, and good communication with supervising therapist. Is responsible for keeping current with updates related to the computer system from hardware and software vendors. Inputs daily appointment schedules for patients and schedules new patients as referred. Consults with provider(s) when need arises. Assists in preparing the therapists schedules. Prints and distributes daily patient schedules to appropriate areas. Must have a general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.). Actively participates in departmental meetings, committees, conferences, and in services. Is knowledgeable of and complies with Safety and Infection Control Policies & Procedures. Participates in Continuous Quality Improvement activities as requested. Keeps up to date on new procedures and research. Maintains confidentiality of information pertaining to clients, physicians, employees and HRH business. Completes all mandatory training such as Healthstream, The Patient Experience, Safe Choices, Crucial Conversations and any other training as designated by Administration. Performs other duties and responsibilities as assigned. Qualifications High school diploma or equivalent. Previous experience of one to two years in a medical office or health care facility preferred. Ability to communicate with all members of the health care delivery team. Is able to perform a variety of duties characterized by frequent change. Must have general working knowledge of computers and clinic specific software. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hawarden Regional Healthcare. Physical Requirements Must successfully pass pre-employment physical examination, drug screening, and must adhere to applicable organizational requirements on an annual basis for Employee Health Directives. Must be able to perform frequent lifting, bending, walking, standing and carrying patients during transfer and gait activities. Primarily works inside with frequent sitting, walking, standing, bending and occasional lifting in excess of 50 pounds. Able to perform effectively under stressful situations. Must understand and accept the possibility of exposure to environmental elements, such as inclement weather, dust, noise, chemicals and/or chemical fumes, and infectious disease. Regular and physical attendance at work is an essential function of the job. #J-18808-Ljbffr Hawarden Regional Healthcare