Front Desk Receptionist

Front Desk Receptionist

Copper Aesthetics & Plastic Surgery has been providing premier aesthetic skin care services to Northern Michigan for over a decade. As the only medical spa in Northern Michigan backed by an award winning, board-certified plastic surgeon—Dr. Jeffries—we're able to offer a variety of treatments to meet patient goals. We are focused on contributing to the confidence and empowerment of our patients by providing the most trusted aesthetic treatments in our region.

The Front Desk Receptionist is one of our most vital roles—you're the first and last impression our clients experience, setting the tone for an exceptional visit from start to finish.

The ideal candidate will demonstrate exceptional patient care, possess excellent communication skills, and be well-spoken and articulate. They should be flexible with scheduling, have strong analytical and decision-making abilities, and exude a friendly, outgoing demeanor. Additionally, they must be able to multitask effectively, work well in a team, and be comfortable with basic computer and software applications.

Work Schedule:

This is a full time on-site position with the following schedule:

Monday & Wednesday: 8AM-5PM

Tuesday & Thursday: 8AM-6PM

We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities:

• Open and close the office, ensuring everything is organized and running smoothly throughout the day
• Greet patients, create a welcoming atmosphere, and manage check-in/check-out, payments, and documentation
• Coordinate scheduling, including appointment confirmations, reminders, updates, and provider communication
• Handle communications by answering phones, managing emails, faxes, and mail, and responding professionally
• Maintain a clean, organized front desk, reception area, restrooms, and distribute marketing materials
• Support daily operations by ordering supplies, managing patient records and reports, and collaborating with the team to deliver excellent customer service

Qualifications:

• Knowledge of medical terminology, cosmetic procedures, and skincare products is a plus.
• Minimum of 2 years of experience in a customer facing role
• Experience managing phone systems and scheduling
• Excellent communication, organizational, and multitasking abilities.
• Proficiency in computer systems and typing skills.

Benefits:

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.