IT Support Specialist In-Person Position

IT Support SpecialistThe IT Support Specialist is an in-person position which provides technical assistance and support to staff across the organization to ensure reliable, secure, and efficient use of technology systems. This role is ideal for a motivated individual seeking to begin a career in healthcare IT, with opportunities to develop technical skills while supporting systems that directly impact patient care.Background check and drug screen required.*This is an in-person position.*Essential Duties and ResponsibilitiesProvide first-level technical support for desktops, laptops, mobile devices, printers, and peripheral equipmentAssist users with account management, software, hardware, and network connectivity. Troubleshooting to support end-users with technical issuesSupport electronic health record (EHR) systems and other healthcare applications under supervisionCreate, manage, and document support tickets in the IT service management systemInstall, configure, and update hardware and software according to organizational standardsAssist with user account setup, password resets, and access managementFollow and monitor healthcare data privacy and security requirements (e.g., HIPAA) in all IT activities including remote access infrastructureEscalate complex issues to senior IT staff as neededParticipate in system upgrades, maintenance, and IT projects including network diagrams, procedures and user guidesMonitor network performance, identify potential issues, and assist in the implementation of adjustments to ensure optimal network operations. Maintain accurate documentation of procedures and solutionsEducation/ExperienceRequired:Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)Basic understanding of computer hardware, operating systems (Windows and/or macOS), and common office applications, Outlook, Microsoft...Strong customer service and communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical usersAbility to follow procedures and work in a regulated environment. With the ability to work independently, self-motivated and proactiveWillingness to learn healthcare systems, terminology, and compliance requirementsPreferred:Internship, coursework, or hands-on experience in IT support or help desk environmentsFamiliarity with network infrastructure components, including switches, routers, firewalls wireless access points, and healthcare applications or EHR systemsBasic knowledge of system administration on Windows platforms networking concepts and cybersecurity principlesRelevant certificationsStrong analytical and problem-solving skills with the ability to troubleshoot technical issues effectivelyAttention to detail and documentationAbility to prioritize tasks in a fast-paced environmentTeam-oriented with a collaborative mindsetProfessionalism and discretion when handling sensitive informationWork EnvironmentRequired travel to all AMH sites as neededPrimarily office or clinical environmentMay require occasional after-hours or on-call supportAdherence to organizational safety and security policies