Restaurant Server

Job Description

Job Description

Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features a Restaurant/Brewery along with banquets and other special events to create a blend of dining experiences. Carter Creek Winery Resort & Spa is operated by the Carter Hospitality Group with 20 years of experience in the hospitality field.

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SUMMARY: Carter Creek Winery Resort & Spa is currently hiring for Restaurant Servers to join our team. Servers are needed for weekend brunch/lunch shifts and some weekdays and evenings. Part-time positions available.

DUTIES: The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Greets guests upon arrival; assists with seating as needed.
• Presents menus/wine list to guests and describes all daily specials.
• Takes food and beverage orders accurately and courteously; responds to patrons questions regarding food and beverage items.
• Opens/presents/pours wines and champagnes in a professional manner as needed.
• Accurately writes tickets for food and beverage items; turns tickets into kitchen/bar in a timely manner; coordinates with kitchen staff to clarify any requests.
• Maintains complete knowledge of and strictly abides by state liquor regulations; verifies legal drinking age of patrons as needed.
• Reviews food order for accuracy and presentation prior to delivering to patron; coordinates with kitchen staff to rectify any deficiencies.
• Refills patrons beverages as requested; monitors patrons during meals to provide for all needs.
• Suggests desserts to patrons at completion of meal; accurately takes and delivers dessert orders.
• Delivers ticket to patrons upon meal completion.
• Handles purchasing transactions, which includes accounting of daily sales.
• Receives payment form patrons; makes change as needed; issues receipts.
• Clears and resets tables as needed.
• Possesses and maintain thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass; all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.
• Maintain cleanliness and sanitation at all items; performs closing clean-up duties.
• Resolves patron problems/complaints ; utilizes own best judgment in resolving issues or refers to management as needed.
• Answers phone in a courteous and timely manner.
• Assist other staff members as needed to ensure optimum service to all guests.
• Performs other duties as assigned by the Manager.

JOB KNOWLEDGE :

• Minimum of 1+ years of restaurant experience in hospitality or similar environment. Prior experience in a fast paced, customer service/hospitality industry is preferred.
• Able to work flexible schedule, including weekends
• Customer service skills

CERTIFICATE REQUIREMENTS: Must be obtained/current upon hire and maintained for duration of employment.

• TABC Certification
• Food Handlers Certification

BENEFITS (Full-time):

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

BENEFITS (Part-time):

• Employee discounts
• Referral program
• Sick time

SCHEDULE:

• Must be available to work weekends
• Flexible scheduling
• Additional work available for special banquets or events