Residential Services Manager

Residential Services Manager

Department: Home & CBS

Employment Type: Full Time

Location: Muskegon, MI

Reporting To: Kelly Clark-Adler

Compensation: $95,000 - $115,000 / year

Description

Schedule: Exempt, minimum 40 hours per week | Full Time | Monday - Friday | 8:00am - 4:30pm
Department: Admin | Muskegon, MI

What You'll Do In This Role:
The Residential Services Manager is a dynamic leader who inspires a team dedicated to enhancing the lives of participants in a 24/7 Adult Foster Care home. This role combines leadership, clinical oversight, and operational excellence to create a safe, engaging, and person-centered environment where participants can thrive. By mentoring staff, collaborating with interdisciplinary teams, and driving high-quality care and service delivery, the Residential Services Manager makes a meaningful impact every day. This position is ideal for a passionate professional who is energized by leading others, improving outcomes, and fostering a culture of compassion, accountability, and excellence.


Key Responsibilities

Operations & Regulatory Compliance

• Oversee the day-to-day management of a 24/7 Adult Foster Care home, ensuring safe, efficient, and high-quality participant services.
• Maintain adherence to state, federal, and organizational regulations through policy implementation, documentation oversight, and regulatory readiness.
• Coordinate audits, address compliance findings, and implement corrective actions to support ongoing quality and operational excellence.

Staff Management & Workforce Development

• Oversee hiring, onboarding, training, coaching, and performance management to build a high-performing care team.
• Coordinate schedules and on-call support to ensure appropriate staffing levels and continuous 24/7 participant care.
• Monitor staff competencies, certifications, documentation, and care delivery standards to maintain regulatory compliance and service excellence.

Participant Care/service & Clinical Oversight

• Serve as the Interdisciplinary Team (IDT) Registered Nurse, overseeing participant health needs and nursing care.
• Manage admissions, discharges, and ongoing care planning in partnership with participants, families, and the care team.
• Conduct assessments, lead care plan development and reviews, and ensure participant preferences, goals, and advance care wishes are documented and honored.

Medication & Health Services Management

• Ensure accurate medication administration records (MAR/TAR) and compliance with all regulatory requirements.
• Partner with providers and pharmacies to manage medication changes and monthly reconciliations.
• Administer medications as needed while training and supervising staff to maintain safe and compliant medication practices.

Quality & Performance Improvement

• Track key quality indicators and performance metrics to ensure high standards of care and service delivery.
• Conduct reviews of care, documentation, and operations to identify opportunities for enhancement and corrective action.
• Promote a culture of continuous quality improvement, compliance, and team accountability.

Financial & Administrative Oversight

• Support management of participant trust funds in collaboration with supervisor
• Ensure accurate, timely, and compliant documentation across all operational and clinical areas

Ancillary Services Oversight

• Oversee and support delivery of essential daily living services, ensuring high-quality outcomes and participant satisfaction:
  • Meal services and nutrition
  • Housekeeping and environmental safety
  • Laundry services
  • Life enrichment and engagement activities
  • Transportation coordination
  • Customer service and participant experience
• Collaborate with supervisor to guide and support staff responsible for ancillary services

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Skills, Knowledge & Expertise

• Diploma or degree from an accredited School of Nursing or University.
• Current Registered Nurse (RN) license to practice in the State of Michigan.
• Minimum of five years in healthcare, including supervisory or management experience.
• Experience supporting frail older adults, long-term care populations, or individuals receiving end-of-life care preferred.
• Strong understanding of Adult Foster Care (AFC) regulations, compliance requirements, participant care, and medication management.
• Ability to manage daily operations in a 24/7 setting
• Current CPR and ServSafe certification or willing to obtain certification within the first 30 days of employment.
• Reliable transportation and a valid driver's license to travel within the service area as needed.

Job Benefits

• Career Growth & Development - Advance your career with tuition assistance and school scholarships up to $3,000 per semester.
• Wellness Program & Reimbursemen t - Prioritize your health and well-being, reimbursed 120 a year!
• Competitive Benefits for Full-Time Team Members - Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan - Secure your future with employer contributions.
• Daily Pay -Instantly transfer your daily earnings.
• Generous 6 weeks of Flexible time off per year -plus paid holidays on top of that.
• Team Member Referral Bonus Program - Earn $500 when you bring great people to our team!
• Mileage Reimbursement - Offered for work-related travel. (remove if not applicable).

ACCESSIBILITY SUPPORT

Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at View email address on click.appcast.io

BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

Brio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.


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