Associate, Electronic Communications - International Client Services (Mandarin and/or Cantonese)

Your Opportunity In addition to the salary range, this role is also eligible for bonus or incentive opportunities, including a language premiumfor qualified professionals. As anInternational ServicesECG Associate, you will take inboundchatsand secure messagesfromboth international(non-US residents) and domestic clients with all a full range of service and trading needs. You will workona collaborative,growing team in a fast-paced environment to assist with trading stocks, ETFs, mutual funds and options in addition to general account servicing inquiries. The relationships that you create and uphold will have a direct impact as you aid our clients to “OwnTheirTomorrow.” What you have Required Qualifications: Current and active series 7/63 licenses OR ability to obtain within 6 monthsof start dateas a condition of employment. Read and write at professional level in English as well as Chinese. Flexible and able to work onchats/secure messagesas business needs change. Ability to engage clients in a proactive and consultative manner to build rapport. Willingness and desire to learn in a fast-paced and evolving environment. Experience with high focus on risk awareness and mitigation. Effective research and problem-solving skills to helpfulfillclient requests as well as fellow supporting team members. Preferred Qualifications: 1+ years of outstanding customer service experience. Experience communicating via written channels,emails or live chats. High flexibility in shift times as business needschange. Chat lines are openfrom5:00am -10:59pmCT.The current need is highest for later shifts. Experienceservinginternationalclientswithissues such as W8s, new account requirements, policies,procedures, etc. A passion to continually learn, grow your knowledge in personal finance, US and foreign markets, andattainadditionalindustrylicensesfor personal growth. Resilience to help achieve clientsatisfactionin ademandingenvironment. #J-18808-Ljbffr Charles Schwab Corporation