Passenger Service Supervisor

The Passenger Service Agent Supervisor oversees daily passenger service operations to ensure exceptional customer service, safety compliance, and efficient airline operations.

QUALIFICATIONS:

* Must be 18 years of age or older

* HS Diploma or GED

* Two (2) years of customer service or hospitality experience

* Minimum one (1) year of supervisory experience

* Excellent verbal and written communication skills

* Strong leadership skills

PREFERRED REQUIREMENTS:

* Airline or Airport Operations experience

ESSENTIAL FUNCTIONS:

* Conduct training sessions on various topics, such as customer service, technical skills, compliance, or product knowledge

* Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime

* Perform all duties of subordinate employees when necessary

* Ensure implementation of the Safety Management System (SMS)

* Implement a safety plan for the station

* Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and preventative actions where necessary

* Train/retrain all personnel in airline procedures, safety procedures, and company policies

* Maintain good employee relations. Handle employee problems efficiently and effectively

* Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to airlines, staff, and public inquiries

* Adhere to company policies and procedures and participate in achieving company objectives

* Monitor employee activity and adjust as needed

* Handle off-schedule operations when the Manager is not available

* Perform other duties as requested

PHYSICAL AND MENTAL DEMANDS:

With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

* Treat all information as confidential.

* Possess the tact to deal with all levels of employees and client representatives.

* Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.

* Must be able to lift, carry, and/or hold up to 50 lbs.

* Physical exam may be required to confirm above.

* Must pass pre-employment and random drug test.

* DMV check may be required.

* Must be able to read, write, understand and carry out instructions in English.

* Must meet necessary requirements to obtain a security sensitive identification badge

* Must be able to verbally direct in English.

* Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).

* Must have good hearing and vision.

* 10-20% outside work. Work outside in all types of weather (Heat, Rain, and Cold)

* May be required to work weekends, overnight shifts and holidays.

* May be exposed to occasional loud noise levels.