Manager, Field Service

$130k - $155k

Repligen

Repligen seeks a Manager for Field Service to lead a team of Field Service Engineers across the East Coast, driving operational excellence, customer satisfaction, and financial performance. The role combines strategic partnership with customers and internal teams to support bioprocessing equipment service delivery.

Responsibilities

Lead and develop high-performing Field Service Engineer team across East Coast territory
Ensure timely execution of installations, maintenance, repairs, and software deployments
Manage customer complaints and drive continuous improvement of customer experience
Optimize field service scheduling, capacity planning, and resource allocation
Achieve service revenue and profitability targets while managing operational KPIs

Requirements

Bachelor's degree in engineering or science discipline
5+ years of operations or field service leadership experience
Demonstrated team leadership and customer relationship management ability
Experience managing P&L or operational budgets
Willingness to travel within designated geographic region
Exceptional interpersonal and resource orchestration skills
Service business experience and continuous improvement mindset

Compensation: $130,000-$155,000 base; variable cash program (bonus/commission) and equity eligibility

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Vacancy posted 1 day ago

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