Customer Service Specialist

LHH Recruitment Solutions is seeking a Customer Service Administrator at our manufacturing client in Newark, DE. POSITION SUMMARY The Customer Service Administrator has a critical role within Process Instruments manufacturing team. This role is responsible for processing incoming orders, entering the demand into the ERP system, and providing communications to customers. This is a high-volume role that requires significant multitasking and self-prioritization to ensure smooth and efficient delivery of orders to our customers. Monthly revenue targets drive the direction and focus of the manufacturing team. KEY RESPONSIBILITIES Order entry for all orders (analyzer, parts, service) placed on the Newark Facility. Communicating directly with customers, sale managers, and representatives on majority of orders Ownership of spare parts orders which includes: Quoting, Order Entry, releasing order to manufacturing/shipping. Receives, prices, and processes customer orders. Notifies customers of availability, shipping dates and associated delivery fees of products, services, and replacement parts Controls analyses of forecast, inventory, order, shipping, and demand Process all credit memos, tax credits, and returns Cycle count for the spare part room Utilizes ProForma Invoices for accounting Manages the Inventory for the field service engineers Service Billings Quality Liaison for Customer Complaints Manages E-Commerce for the Newark site KNOWLEDGE & EXPERIENCE Minimum of 3 years’ experience General knowledge of manufacturing business information flow Excellent verbal/written communication skills. Proficient in Microsoft Office, including Word, Excel, PowerPoint, and SharePoint Experience with ERP systems beneficial, Navision a plus Taking ownership of tasks, a hands-on approach, and a strong attention to detail TECHNICAL Microsoft Office, including Word, Excel, PowerPoint, PowerBI, and SharePoint ORGANIZATION STRUCTURE Reports to the Production Manager CONTACT WITH OTHERS Operational team members ASSIGNMENT AND REVIEW OF WORK Workload and Goals as agreed with the Production Manager MOST CHALLENGING PART OF THE JOB Managing a large volume of requests and needs throughout the facility. Understanding of the products and services that are provided to our customers. Acquiring a diverse knowledge of our customers’ needs and requirements to successfully deliver orders. Equal Opportunity Statement Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. #J-18808-Ljbffr