Insurance Customer Service Rep

Job Description

You’re someone who can make a customer feel heard, stay organized while the phone is ringing, and keep a conversation moving without losing the details. At Wall Agency , you’ll help build a new insurance agency around high integrity, strong service, and people who want to make insurance a real career.

As our Insurance Customer Service Rep , you'll be hands-on. You’ll answer calls, help customers with accounts and payments, work through questions, enter information, import documents, and conduct insurance reviews. You’ll also have conversations about life events and changing coverage needs, helping customers understand when it may be time to make an update. You’ll need to be comfortable talking with a customer while navigating dashboards and systems simultaneously.

This is a place for someone who likes to keep learning. You’ll receive on-the-job training, mentorship, and ongoing professional development, with the flexibility of a hybrid remote schedule. The agency is being built with long‑term growth in mind, offering potential career paths in service management, sales management, lead training, or, eventually, agency ownership.

The base salary starts at $40,000 and can be higher based on experience. You’ll also have PTO, paid holidays, a Monday-Friday schedule with evenings and weekends off, and a flexible work arrangement.

If you want to learn, grow, and help build something from the beginning, we’d love to meet you.

Benefits

• Paid Time Off (PTO)
• Work from Home
• Flexible Schedule
• Parental Leave
• Hands on Training
• Tuition Reimbursement
• Mon-Fri Schedule
• Career Growth Opportunities
• Bonus Opportunities
• Warm Leads Provided
• Licensing Assistance
• Work-Life Balance
• Holidays Off
• Paid Holidays
• Professional Development
• Advancement Opportunities
• Mentorship
• Continuing Education Opportunities
• Ongoing Training Seminars
• Performance Bonuses
• Paid Volunteer Days
• Professional Work Environment
• Team Building Activities
• Commuting Assistance
• Paid Parking
• Equipment Provided
• Office Snacks and Coffee
• Paid Sick Leave
• Family Leave
• Personal Workspace
• Active Community Involvement
• Flexibility with Work Location (Home Optional)

Responsibilities

• Answer customer phone calls and questions.
• Assist customers with accounts, payments, and service needs.
• Recommend coverage changes and additional protection.
• Set appointments and discuss relevant life events.
• Enter customer information accurately.
• Conduct insurance reviews with customers.
• Import and organize documents.

Requirements

• An active Property & Casualty and Life & Health license is required
• Multitasking ability while managing customer conversations.
• Strong communication skills, especially by phone.
• Strong problem-solving ability.
• Comfortable navigating dashboards while speaking with customers.
• Willingness to learn new systems and insurance concepts.