Ambulatory Service Representative II (Primary Care) Tuesday - Saturday (Off Sunday & Monday)

Position Summary The incumbent coordinates patient access functions including front‑end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and various administrative duties such as physician credentialing, phone handling, mail, filing, faxing, and preparing letters and reports. The role supports clinical practice by focusing on billing and managed care functions—charge entries, billing edits, charge reconciliations, responding to billing inquiries, corresponding with insurance carriers, and investigating billing discrepancies. The incumbent may also support front‑end customer service, patient registration, and insurance verification as needed. Essential Responsibilities / Duties Charge entry Batch controls Billing (TES) edits Hold bill edits Charge reconciliations Billing and managed care functions, including responding to billing inquiries, corresponding with insurance carriers, and investigating discrepancies General administrative support: word processing, spreadsheets, presentation software to create/edit department documents and presentations Physician and departmental support: manage physician and manager calendars, schedule administrative appointments, answer departmental calls, credentialing documents Reception and customer service: create or verify Master Patient Index (MPI) registration demographics, visit management, appointment scheduling (consults, tests, in‑office procedures, follow‑up visits, cross‑booking interpreters, social services, radiology) Insurance/coverage verification and co‑payment collection Front‑end review and correction of registration and insurance edits Pre‑authorization, referral coordination and referral reconciliation; manage referral work lists Other administrative duties: handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports Job Requirements Education: High school diploma or GED plus 3+ years relevant experience; Bachelor’s degree or Associate’s degree plus 1 year relevant experience. Experience: Experience with medical billing or a similar setting is preferred. Knowledge & Skills: Excellent English communication skills (oral and written) and interpersonal skills; demonstrated customer service skills; ability to handle challenging situations and balance multiple priorities; strong computer skills and knowledge of Microsoft Office (Word, Excel, Access, PowerPoint) and web/internet; experience with standard hospital registration & billing systems or ability to learn such systems. Compensation and Benefits Compensation range: $22.36 – $27.26 per hour. Base pay considers education, experience, and licensure/certifications. Total compensation includes benefits such as medical, dental, vision, pharmacy, contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family well‑being. Equal Employment Opportunity Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other non‑job‑related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please e‑mail View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr Boston Medical Center