Customer Support Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Scheduling Coordinator Customer Service & Operations Support
Full-Time | In-Office | KRE Security, LLC
Location: 16600 Pottsville Pike, Hamburg, PA 19526
Schedule: MondayFriday | 2:00 PM 10:00 PM

KRE Security, LLC is seeking a friendly, organized, and customer-focused Scheduling Coordinator to join our growing administrative team in Hamburg, PA.

This is a great opportunity for someone who thrives in a fast-paced environment, enjoys helping people, and can confidently multitask while keeping operations running smoothly. If youre someone who communicates well under pressure, stays organized, and enjoys being the go-to person for solving problems and supporting a team, this role could be a perfect fit.

As one of the main points of contact for our employees and supervisors, youll help coordinate staffing, assist with scheduling needs, and provide professional support throughout the day. No two days are exactly alike, making this an excellent fit for someone who enjoys variety, teamwork, and staying busy.

What Youll Do

• Communicate professionally and positively with employees, supervisors, and management throughout the shift
• Create, manage, and adjust employee schedules across multiple client locations
• Handle frequent phone calls, emails, and scheduling updates while maintaining professionalism and accuracy
• Respond quickly and calmly to call-offs, shift changes, and urgent staffing needs
• Help employees resolve scheduling conflicts with a customer service-first approach
• Coordinate coverage for open shifts and last-minute staffing changes
• Maintain accurate scheduling records using company systems and databases
• Use Microsoft 365, Outlook, and Google Workspace to manage daily operations and communication
• Work closely with management and Recruiting to support staffing and operational needs
• Handle sensitive employee information with professionalism and confidentiality

What Were Looking For

• Strong customer service and communication skills
• Friendly, professional, and solution-oriented attitude
• Ability to multitask and stay organized in a fast-moving environment
• Comfortable handling multiple phone calls, emails, and schedule changes throughout the shift
• Strong attention to detail and time management skills
• Dependable, punctual, and team-oriented mindset
• Ability to remain calm and professional under pressure
• Experience in customer service, dispatching, scheduling, call center work, administrative support, hospitality, or workforce coordination preferred
• Proficiency with Microsoft 365, Outlook, and Google applications
• Ability to work on-site in our Hamburg, PA office

Compensation & Benefits

• Starting Pay: $20.00 per hour
• Pay Increases: Raises at 6 months and 1 year, plus a 3% annual increase thereafter
• Paid Time Off: 1 week of PTO after a 60-day probationary period
• Benefits Available: Medical, dental, and vision coverage after probationary period
• Stable full-time schedule with long-term growth opportunities

Why Join KRE Security?

At KRE Security, LLC, our Scheduling Coordinators are a critical part of our daily operations and employee support team. We value professionalism, teamwork, communication, and creating a positive workplace where employees feel supported and respected.

This role is ideal for someone who enjoys helping people, staying busy, solving problems, and being part of a strong team environment where the work you do truly matters every day.

Apply today and grow your career with KRE Security, LLC.