LensCrafters - Optometric Technician

LensCrafters is bringing its optical retail experience to Macy’s department stores in the U.S. Macy’s and Luxottica have a successful history together, built around a shared mission of providing customers with the highest quality products, style, and a broad brand portfolio. We believe that true vision care is a synergy of trusted eye care and exceptional eyewear. GENERAL FUNCTION The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality optometric care and deliver the store’s key performance indicators by ensuring flawless execution of the patient experience during and after the exam process, seamlessly linking the doctor and retail functions. MAJOR DUTIES AND RESPONSIBILITIES Display a professional image and greet patients promptly with a smile. Promptly answer the telephone in a friendly and courteous manner. Assist the optometrist with eye examinations, including obtaining medical history, preparing patients, asking open‑ended questions, and performing tests to aid accurate diagnosis and treatment. Review prescriptions and patient information carefully; identify special needs and consult as necessary. Show patience and courtesy to indecisive or difficult customers and patients. Perform work accurately and thoroughly despite time pressure and patient volume. Identify situations with unsatisfied patients and act quickly for effective resolution. Demonstrate knowledge of appointment scheduling procedures and computer operation. Handle and file all patient records in an organized and efficient manner in accordance with HIPAA. Support retention and cultivation of exams, including making NEE calls, 24‑hour confirmation calls, and no‑show call‑backs. Place contact‑lens trial orders, ensure no expired contacts, and maintain the contact‑lens room orderly and free of clutter. Utilize the CIAO system for inputting customer/patient data, insurance information, and eye‑care services with appropriate fees; enter prescription information accurately. Maintain a safe working environment for all associates, customers, and patients. Support compliance of visual merchandising in exam lanes, assessment room, and contact‑lens area. Adapt to various examination scenarios and maintain a personable demeanor with patients and staff. Perform all pre‑examination testing with accuracy and attention to detail; explain measurements and answer patient questions. Utilize clinical and product knowledge to coach patients on contact‑lens care and handling. Maintain and disinfect equipment and provide clinical support to the optometrist as needed. Monitor and maintain inventory of supplies and contact lenses in exam rooms. Support retail as capacity and patient demand allow. BASIC QUALIFICATIONS High School graduate or equivalent. Minimum of one year of strong customer‑service experience. Leadership skills. Strong communicator and listener. Problem‑solving ability. Organizational skills. Strong interpersonal skills. Ability to assess priorities, address multiple tasks and deadlines in a fast‑paced environment. Ability to work autonomously. Knowledge of office environment. Strong basic math skills. PREFERRED QUALIFICATIONS Experience in retail and/or optical. Experience in healthcare. Pay Range: $20.68 – $29.44 Employee pay is determined by geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may also be offered. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica Speak‑Up Hotline at View phone number on click.appcast.io or email View email address on click.appcast.io. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law. #J-18808-Ljbffr