Desk Clerk

Reception Desk Clerk II, The Serve Work Mode: Onsite Location: Kohler, WI Opportunity Responsible for extending a friendly greeting and farewellto facility users and performing duties relating to smooth operations at thereception desk. This person has been learning and continuing to masterreception desk responsibilities. Specific Responsibilities: Greet members and guests by name according to standardsand register usage in the computer. Monitor and control access to all areas of The Serve. Direct members and guests to appropriate areas of thebuilding and answer inquiries. Distribute keys to lockers and ensure accountability ofall keys and identification cards. Maintain knowledge of all The Serve policies and programsand provide explanations to members and guests. Enforce facility rules and policies including SOPs,accident procedures, age restrictions and complaint handling. Promote, accept and record reservations with confidenceand accuracy. Handle computer registrations, transactions, cashreconciliations and billing according to SOPs. Respond to phone calls within 3 rings and route callsappropriately. Maintain an orderly, neat appearance of the desk. Assist in laundering towels and maintaining a constantsupply of clean linen. Conduct routine facility walk-throughs to ensure a safe,clean and welcoming environment. Assist with stocking supplies throughout the facility andfront desk areas. Support general facility cleanliness, organization andappearance standards. Accept comments, suggestions and complaints graciouslyand communicate outcomes to leadership. Provide suggestions and communicate information regardingfacility operations. Achieve and maintain CPR and AED certification; First Aidcertification is helpful. Promote memberships, programs, events and DestinationKohler offerings. Perform miscellaneous clerical duties, train ReceptionDesk Clerk I associates and assist the Front Desk Coordinator. Remain cross-trained in the Facility Attendant role andmanage multiple banks and billing processes accurately. Skills/Requirements Reception Desk Clerk II requires 1-2 years of reception deskexperience. Outgoing personality, strong customer service skills, computerproficiency, communication skills, telephone skills and organizational skillsare required. Must be 18 years of age to sell alcohol. Certification Requirements: Adult/Child CPR and Adult AEDtraining can be completed on site shortly after employment at The Serve. This is a full-time position working weekends and weekdays. Hours vary between 6:00 am - 9:00 pm. Applicants must be authorized to work in the US without requiring sponsorship now or in the future. The hourly range for this position is $17.00 - $23.00 The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location. Why Work at Kohler Co.? Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! About Us Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact View email address on click.appcast.io. Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement. #J-18808-Ljbffr