Customer Service Representative for Printing and Sign company

Customer Service Representative

A locally owned and nationally recognized Printing, Signage, and Marketing Services company in Sacramento, CA is looking for an experienced Customer Service Representative. We have a fast-paced and creative work environment that empowers our employees to contribute and work independently with a solid team of experienced professionals. We work with a dynamic and interesting client base ranging from Museums and Non-Profits to Manufacturing, Real Estate, Contractors, and Construction. With the tools and technologies provided, we focus on putting our energy towards creating a remarkably unparalleled experience for each and every customer. This is where our Customer Service Team comes in!

Our Customer Service Representatives work closely with customers and our sales team, providing support with the goal of increasing sales and customer satisfaction. Please note that this is an in-office position and remote work is not an option at this time.

Responsibilities include:

• Providing service to customers in our office, over the telephone, and by email.
• Helping the customer by identifying their requirements and providing the services and products that best meet their needs.
• Showing expertise by communicating with the customer about our products, services, and capabilities.
• Ensuring that all their requirements are met for their unique projects.

Skills we are looking for:

• A positive, very detailed oriented people pleaser
• A willingness to be proactive and take action
• Excellent communication skills (verbal & written)
• Strong computer skills
• Team player that can work with others to deliver a project on time

Skills desired, but not required:

• Previous experience in business to business
• Printing and signage experience
• Understanding of direct mail and automated marketing
• Experience with PrintSmith POS software

Compensation: $21.00 - $26.00 per hour

We are one of the nation's leading communications businesses backed by 50 years of professional experience and extraordinary growth. While technology plays a pivotal role in our industry, from print, signs and marketing to online ordering portals and more, we believe a rewarding career is shaped by people, purpose and passion.

If you dream of being part of an organization with a great heritage, progressive leadership and cutting-edge technology, discover the world that is PIP and its independent franchisees. PIP is a leading industry provider of printing, signs and marketing services, but we're less corporate culture and more close-knit family. We collaborate on ideas and dreams. Push boundaries. Solve challenges. Look out for one another. And yes, we work hardand play harder. It's part of our DNA.

With several career paths to choose from sales, marketing, design, production, operations no matter the role you choose, you'll be working in an organization that cares about you. At PIP you can make a difference.