Switchboard Operator

Compensation: $13.50 - $16.50 (depending on years of experience) Summary: The Switchboard Operator answers all incomingcalls and is a primary participant during emergency situations. This position also assists Administrationwith patient mailings. Principal Responsibilities:

1. Will participate and maintain a culture withinThe Corvallis Clinic that is consistent with the content outlined in theService and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, andembrace the principles contained within.
2. Switchboard operations - Answer all incomingcalls and direct them to the proper departments/individuals. Assist patients and in-house staff withconnecting to an outside operator.
3. Provides excellent customer service, i.e.,provide driving directions to callers, answering front-line questions andoffering assistance as needed.
4. Emergency monitoring - Paging of physicians,Patient Services and facilities maintenance staff. Processes emergency code calls with a calm,focused demeanor.
5. Process clerical type work in support of theAdministration team.
6. Participate in the training of new switchboardpersonnel.
7. Responsible for the upkeep of all switchboardrelated information.

Education/Licensure/Experience: Six (6) months or more of customer serviceexperience and use of multi-phone line systems required Knowledge and Skills: Ability to project a welcoming, informativepersona while engaging with patients, providers and staff via telephone Ability to work well with providers and otherstaff Ability to work on multiple tasks simultaneouslyin a busy, fast-paced environment while maintaining quality of work Clinical Operations - The Corvallis Clinic Asbury Building