Systems Manager

OverviewThe Systems Manager is responsible for the operational ownership, administration, support, optimization, and strategic direction of assigned enterprise systems and applications. As the technical and functional owner, this role ensures assigned systems are secure, reliable, well-supported, and continuously optimized to meet business and operational objectives. The Systems Manager provides ongoing support, troubleshooting, issue resolution, and continuous improvement while partnering with business stakeholders to ensure technology solutions effectively support Sun's manufactured housing, recreational vehicle, accounting, financial, and ancillary business operations.Job DutiesPartners with business and leadership teams to understand priorities, assess system needs, gain alignment on system vision and priorities, and recommend technology solutions that support organizational objectives and compliance requirements. (Essential)Leads system upgrades, enhancements, installations, configurations, and implementations, partnering with vendors and cross-functional teams to gather requirements, design solutions, and ensure successful delivery. (Essential)Maintains a high-level understanding of Sun's business processes and how they are supported across the enterprise technology architecture. (Essential)Serves as the primary contact for assigned system support, resolving incidents and service requests, managing user and vendor escalations, and identifying root causes and corrective actions to improve system reliability and user experience. (Essential)Develops and implements strategic system roadmap and initiatives to align with Sun's goals and objectives. (Essential)Maintains system documentation, records, support procedures, configurations, technical specifications, vendor contacts, contract details, and key system dates to support effective system administration and operations.Oversees any acquisition, disposition, and conversion activities related to assigned systems.Manages relationships with external vendor partners and technology teams for assigned systems.Stays abreast of emerging tech trends and best practices, recommend system enhancements, and drive the adoption strategy.Other tasks as assigned.Monitors assigned systems for availability, performance, and security to proactively identify and resolve issues, minimize business disruption, and ensure reliable system operations.Conducts regular system assessments and participates in security audits, compliance reviews, and IT control evaluations to identify vulnerabilities, assess risks, implement mitigations measures, and support internal and external audit activities.RequirementsBachelor's Degree in Information Technology or related field (Required)5 years in experience in enterprise systems ownership, support, optimization, and roadmap planning (Required)Demonstrated ability to manage multiple competing priorities and coordinate system implementations, upgrades, enhancements, and support activitiesExcellent written and verbal communication skillsStrong negotiation, presentation, and reporting skillsHighly organized with strong attention to detailAdvanced proficiency in Microsoft Office SuiteDemonstrated ability to take initiative and embrace changeKnowledge of configuration and support best practices and methodologiesSolid understanding of IT security principles and practices, including access controls, data protection, and compliance requirementsStrong analytical and problem-solving skills, including the ability to diagnose complex business and technical system issues and deliver commitment to high-quality solutionsDemonstrated experience supporting enterprise applications in a customer-facing environment, including issue triage, incident management, user support, and vendor coordinationProven ability to build strong relationships with stakeholders across diverse teams through responsive communication, exceptional customer service, and effective issue resolutionMust have a valid driver's licenseBENEFITSAt Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your familyComprehensive Dental and Vision PlansOn-Site Fitness CenterVoluntary Health and Dependent Care Reimbursement AccountsLife, Accidental Death & Dismemberment Insurance and Dependent LifeShort and Long-Term Disability Coverage401(k) Plan with Sun matching contributionEmployee Assistance ProgramIdentity Theft InsuranceLegal Assistance PlanPet InsuranceTuition Reimbursement program providing financial support to team members who further their formal educationVacation RV Site Discounts for team members when visiting Sun resorts across the nationTeam Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and moreUp to six weeks of paid parental leave for the birth of a child, adoption, or placement of a childPaid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury dutyApply for a Corporate Headquarters (HQ) position, located in the Metro Detroit, Michigan market today.Join our Talent Community and explore Corporate Headquarters jobs at Sun Communities.