Client Service Representative

Client Services Representative Emergency & Specialty Veterinary

$18$24/hour + Shift Differentials | Vancouver, WA | 24/7 Emergency & Specialty Hospital

Schedule: Full-time, rotating shifts with evening/overnight, weekend, and holiday availability required. $2/hour evening/overnight differential for shifts worked between 6 p.m. and 6 a.m., plus an additional $2/hour weekend differential.

Pacific Northwest Pet ER & Specialty Center is hiring a Client Services Representative to join our 24/7 emergency and specialty veterinary hospital in Vancouver, WA, just outside Portland, OR. This role is ideal for an experienced customer service professional with 12 years of veterinary or medical experience who enjoys working in a fast-paced environment and supporting clients and their pets during both routine and emergency visits.

In Your Day-to-Day You Will

• Greet clients, check patients in and out, admit patients, and schedule recheck appointments
• Provide compassionate and professional veterinary client service in a high-volume emergency environment
• Answer phones promptly, assess client needs, and appropriately triage emergency calls and arriving emergency cases
• Communicate with clients regarding hospital processes, payment options, deposits, and admission paperwork
• Collect deposit payments and process admission and transfer paperwork for hospitalized patients
• Manage front desk and hospital workflow to help ensure efficient patient and client flow
• Take accurate messages and direct callers to the appropriate department or team member
• Manage patient referral records by monitoring email, referral requests, and faxes and uploading records to the appropriate electronic medical record
• Assist clients with euthanasia paperwork and send sympathy cards
• Perform administrative duties including printing documents, records, schedules, and charts; filing; emailing records; and distributing mail
• Maintain a clean, organized, and well-stocked front desk, file room, and client coffee/snack area
• Monitor inventory needs and submit supply requests
• Follow OSHA regulations and hospital safety protocols
• Participate in rotating holiday and on-call coverage as needed
• Perform other duties as assigned

What We're Looking For

• High school diploma or equivalent
• 2+ years of customer service experience
• 12 years of veterinary or medical experience
• Previous experience in a veterinary hospital, emergency hospital, medical practice, or other high-volume healthcare environment preferred
• Strong computer skills and ability to learn and navigate new software
• Excellent verbal and written communication skills
• Ability to multitask accurately and professionally in a fast-paced environment
• Strong organizational skills and attention to detail
• Flexible and able to adapt quickly to changing priorities
• Ability to work collaboratively as part of a veterinary hospital team
• Ability to communicate with compassion, patience, and professionalism in sensitive situations

About Pacific Northwest Pet ER & Specialty Center

Pacific Northwest Pet ER & Specialty Center is a 24/7 emergency and specialty veterinary hospital located in Vancouver, WA, just outside Portland, OR. Our hospital offers advanced veterinary technology, including MRI and CT, and provides a supportive work environment focused on team wellness and professional development.

Our modern facility includes an employee garden and a collaborative environment where veterinary professionals can grow their skills while providing exceptional care to pets and their families.

Compensation & Benefits

• $18$24/hour initial hiring range based on skills and experience
• +$2/hour evening/overnight differential for hours worked between 6 p.m. and 6 a.m.
• +$2/hour weekend differential
• Continuing education opportunities
• Health insurance
• 401(k)
• Staff pet discounts
• Professional development incentives
• Competitive benefits and compensation

Apply today to join our Client Services team at Pacific Northwest Pet ER & Specialty Center!

Pacific Northwest Pet ER & Specialty Center is an Equal Employment Opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This position requires periods of sitting and standing, as well as repetitive motion, bending, stooping, kneeling, balancing, and lifting up to 50 pounds. Reasonable accommodations may be available as required by applicable law. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.