Houseman

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you'll consider joining us!
About the Role

The Houseman plays an essential role in delivering the exceptional level of cleanliness, presentation, and service expected at Old Greenwood. This position supports the Housekeeping, Operations, and Rental Programs by maintaining common areas, assisting housekeeping staff, preparing residences for arriving guests and owners, and ensuring supplies, equipment, and amenities are available throughout the property.


The ideal candidate is dependable, service-oriented, and takes pride in maintaining a clean, safe, and welcoming environment while demonstrating East West Hospitality's commitment to hospitality, teamwork, and continuous improvement.


Status: Full-Time (Schedule may include mornings, evenings, weekends, holidays, and Fridays)


Department: Housekeeping


Reports To: Housekeeping Manager / Director of Operations


Location: Old Greenwood - Truckee, California


FLSA Status: Non-Exempt


Wage: $22.00 per hour


What You'll Do

Responsibilities include, but are not limited to:


Property & Common Area Care

• Maintain the cleanliness and appearance of all clubhouse and common areas.

• Clean hallways, elevators, entryways, restrooms, fitness facilities, meeting spaces, and other public areas.

• Empty trash and recycling receptacles and replace liners as needed.

• Maintain outdoor entrances, patios, walkways, and gathering areas in a clean and inviting condition.

• Assist with seasonal cleaning projects and deep cleaning initiatives.

Housekeeping Support

• Deliver linens, towels, amenities, and housekeeping supplies to residences and housekeeping staff.

• Stock housekeeping closets, storage areas, and supply rooms.

• Remove soiled linens, trash, and recyclables from residences and transport them appropriately.

• Assist room attendants and housekeepers with heavy lifting, furniture movement, and special cleaning requests.

• Support departure, arrival, mid-stay, and inspection preparation as needed.

Residence Preparation

• Prepare residences for owner and guest arrivals.

• Complete warm-ups, trash and tidy services, and other assigned property readiness tasks.

• Verify residences are appropriately stocked with required guest supplies and amenities.

• Report maintenance concerns, damaged items, missing inventory, or safety hazards promptly.

Operations Support

• Assist with special projects, events, owner requests, and operational needs throughout the property.

• Support multiple departments when business demands require additional assistance.

• Transport supplies, equipment, furniture, and materials throughout the resort.

• Maintain organization of storage areas, loading areas, and housekeeping facilities.

Equipment & Safety

• Operate housekeeping equipment safely and responsibly.

• Maintain carts, tools, and equipment in clean working order.

• Follow all OSHA standards, company safety policies, and proper chemical handling procedures.

• Wear appropriate personal protective equipment (PPE) when required.

Guest & Owner Service

• Provide courteous, professional service to owners, guests, residents, vendors, and fellow associates.

• Respond promptly and positively to guest requests or direct them to the appropriate team member.

• Represent East West Hospitality with professionalism at all times.

General Responsibilities

• Consistently uphold East West Hospitality's Vision, Mission, and Values.

• Maintain the highest standards of cleanliness and presentation throughout the property.

• Protect the privacy and security of owners, guests, and residences.

• Demonstrate flexibility by assisting in other operational areas as business needs dictate.

• Attend required meetings and training sessions.

• Maintain a professional appearance and adhere to company uniform standards.

• Follow all company policies, procedures, and safety guidelines.

• Perform additional duties as assigned.

About You

Required

• High school diploma or equivalent preferred.

• Previous housekeeping, hospitality, maintenance, or facilities experience is preferred but not required.

• Valid driver's license with an acceptable driving record may be required.

• Ability to communicate effectively in English; bilingual skills are a plus.

• Strong customer service and teamwork skills.

• Reliable attendance and punctuality.

• Must be available to work Fridays, weekends, holidays, and flexible shifts based on business needs.

Knowledge, Skills & Abilities

• Strong attention to detail.

• Ability to work independently with minimal supervision.

• Excellent organizational and time management skills.

• Positive attitude with a willingness to assist wherever needed.

• Ability to prioritize multiple tasks in a fast-paced environment.

• Commitment to maintaining high standards of cleanliness and guest satisfaction.

• Ability to communicate professionally with guests, owners, and coworkers.

• Flexibility to adapt to changing operational priorities.

Physical Requirements

• Frequently stand and walk for extended periods.

• Frequently bend, kneel, stoop, crouch, reach, and climb stairs.

• Lift, carry, push, and pull up to 50 pounds regularly and more with assistance.

• Operate housekeeping equipment safely.

• Work indoors and outdoors in varying weather conditions.

• Ability to perform repetitive physical tasks throughout the workday.

Benefits & Perks

• Health Insurance - Choose from three plans!
• Dental, Vision, Life & Accident Insurance
• $1000 Recreation Reimbursement Program
• 401(K) Plan with Discretionary Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Perk Spot Discount Program
• Sabbatical Program
• Employee Assistance Program

Equal Employment Opportunity

East West Hospitality is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, reproductive health decision making, veteran status, or any other characteristic protected by applicable federal, California, or local law.

Reasonable Accommodation

East West Hospitality is committed to providing reasonable accommodations to qualified applicants and employees with disabilities throughout the hiring process. If you require a reasonable accommodation to participate in the application or interview process, please contact Human Resources.

Pay Transparency

The posted pay range represents the hourly rate the Company reasonably expects to pay for this position at the time of hire. Individual compensation will be determined based on qualifications, experience, skills, education, certifications, and business needs.

At-Will Employment

Employment with East West Hospitality is at will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without notice or cause, subject to applicable law.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.