Senior Human Resources Coordinator

Job Overview The primary role of the Senior Human Resources ("HR") Coordinator is to partner with the corporate HR team and business leaders of shared service teams. This role effectively manages payroll and HRIS data integrity, reporting, associate engagement, performance management, and HR projects, while ensuring compliance and supporting our culture of continuous improvement. It is a hands‑on role where you’ll collaborate across multiple teams, drive HR processes, and help shape a positive workplace experience. The Senior HR Coordinator should demonstrate a passion for people and dedication to supporting teams in an evolving shared service model. The Senior HR Coordinator reports directly to the Director of Human Resources. Essential Duties Serve as the corporate HR contact for shared service associates, responding to inquiries, finding solutions, partnering with local Human Resources partners, and escalating as needed. Follow the established Responsibility Matrix for HR partners across the organization, continuously providing feedback on its effectiveness and ways to improve HR operations. HR Operations & Compliance Work in partnership with local HR teams to ensure that payroll items such as timekeeping, timecard exceptions, paid time off, and additional earnings requests for shared service associates are run timely and without error for the shared service pay group. Address and resolve timecard exceptions prior to payroll close in collaboration with all stakeholders. Review, verify, and resolve payroll anomalies prior to payroll close. Submit off‑cycle compensation changes with Executive Leadership approval, including calculating retroactive payment details. Ensure that unique payroll submittals are completed by deadlines, including bonuses, commission, and EPIP items. Research, resolve, and/or escalate any payroll issues that emerge post pay date. Manage associate data in the HRIS to uphold accurate department, billing, and reporting structure coding. Perform audits on a regular basis to ensure accuracy. Review and approve any submitted reporting structure, compensation, and coding changes in HRIS in partnership with shared services leadership. Maintain electronic associate files which may include new hire paperwork, I‑9, unemployment claims, and confidential records in accordance with company, state, and federal laws. Support leave of absences for shared service associates and coordinate with local HR partners on state-specific leave laws. Review and action E‑Verify open items for shared service associates and coordinate necessary support with local HR partners. Oversee benefits open enrollment for shared services associates. Create and manage data analytics reporting and tracking metrics to support HR initiatives and decision‑making. Stay current on legal requirements and government reporting regulations affecting HR functions. Ensure compliance with HR‑related federal, state, and local regulations (e.g., Workers’ Compensation, FMLA, FLSA, EEO, FCRA). Performance Management, Training & Associate Relations Provide guidance on associate relations, including counseling, policy interpretation, and investigations in partnership with shared service HR leadership and local HR partners. Support shared service leaders with annual and mid‑year performance reviews including progress reporting and troubleshooting. Coordinate and support training and development programs delivered to shared service associates. Assist local HR in preparing voluntary and involuntary separation files and final pay, ensuring company protocols are followed. Associate Engagement, Culture & HR Projects Assist in development and management of shared services associate recognition, milestone, and engagement programs, in partnership with local HR partners. Assist with annual Associate Experience survey, including hierarchy review, scheduling and executing listening sessions to address associate feedback, and action planning initiatives. Create and distribute HR communications. Assist in documenting procedures and creating materials to support HR activities. Support company‑wide HR related projects and align with company initiatives such as associate handbook, intranet page, process standardization, and recognition programs. Recruiting & Onboarding Maintain and update job descriptions for shared service teams. Provide backup support with shared service job requisitions, following SOP directions. Support recruiting and onboarding needs, in partnership with local HR partners, for shared service teams. Conduct internal and external salary benchmarking for shared service teams under guidance of the Director of Compensation. Skills & Qualifications Must possess bachelor’s degree (B.A. or B.S.) in HR Management or related field; or equivalent industry experience. 2+ years of general and progressive HR experience, including all aspects of HR. Proficient in Microsoft Office Suite, HRIS software, and internet/AI research; ADP experience preferred. Collaborative team player able to build effective relationships across regional and remote teams. Commitment to continuous learning and professional growth. Solid understanding of state, local, and federal employment laws. Ability to exercise sound judgment and handle sensitive and/or confidential information with discretion. Strong administrative, analytical, attention to detail, and reporting skills. Must have strong computers and systems knowledge and proficiency. Excellent customer service skills. Respond with a sense of urgency to all customers. Strong verbal and written communication skills. Attention to detail and strong organizational skills. Ability to meet deadlines and work well under pressure. Ability to work in a team environment as well as independently and be self‑driven. Critical thinking, problem solving, judgment and decision‑making abilities. What We Offer As a full‑time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short‑term and long‑term disability, legal, identity theft, and pet insurance. You will also be eligible for company‑paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match. Compensation $29.81/hour – $31.25/hour Disclaimer Statement The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Information We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics. The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io. Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days. #J-18808-Ljbffr FirstService Residential