Medical Receptionist

Job Description

Job Description

We are looking for a Medical Receptionist to support a busy healthcare office in Camillus New York. This contract opportunity with the potential for a permanent role is ideal for someone who enjoys creating a welcoming patient experience while keeping front-desk operations organized and efficient. The person in this role will handle scheduling, intake coordination, insurance verification, and routine administrative support in a fast-paced medical setting.

Responsibilities:

• Manage a high volume of inbound calls, directing patients and visitors with professionalism and accuracy.

• Coordinate appointment calendars, book visits, and complete registration for new patients entering the practice.

• Review insurance information, confirm coverage details, and maintain current patient demographic records.

• Handle referral-related paperwork, process authorizations as needed, and collect copayments during patient visits.

• Reach out to patients to confirm upcoming appointments and follow up after visits when additional information is required.

• Provide support with billing-related communication, including payment reminders, collection notices, and required patient documentation.

• Help monitor referral activity and assist with communication efforts involving referring providers and physician offices.

• Contribute to daily front office coverage and perform additional administrative duties to support overall clinic operations.

• At least 1 year of experience in a medical front desk, receptionist, or similar patient-facing administrative role.
• Hands-on ability to schedule patients, manage check-in workflows, and maintain organized appointment records.
• Familiarity with insurance verification, copay collection, and updating patient account or demographic information.
• Working knowledge of basic medical terminology used in a clinical office environment.
• Strong verbal communication skills with the ability to manage frequent phone interactions in a clear and attentive manner.
• Comfortable handling multiple tasks at once while maintaining accuracy and attention to detail.
• Proficiency with general office systems and standard administrative procedures in a healthcare setting.