Restaurant Manager

Job Description

Job Description

JOB POSTING

JOB TITLE: Restaurant Manager

DEPARTMENT: Management

REPORTS TO: General Manager

POSITION PURPOSE:

The Restaurant Manager is responsible for leading and overseeing Front of House operations to ensure exceptional guest experience, high service standards, and efficient daily execution. This role supports the overall daily operations of the restaurant by driving strong staff performance, creating a positive workplace culture, and maintaining company standards and compliance. The Restaurant Manager leads the Front of House team and collaborates with Back of House operations to ensure seamless service, while supporting operational efficiency and profitability.

DUTIES AND RESPONSIBILITIES:

1. Supervise Front of House staff to ensure exceptional guest service and adherence to company standards

2. Deliver exceptional customer service and resolve guest concerns promptly and professionally

3. Monitor service quality and dining room flow to ensure an efficient and positive guest experience

4. Maintain a visible presence on the floor to support staff and enhance the guest experience

5. Manage daily restaurant operations to ensure smooth and efficient service

6. Assign and monitor Front of House tasks including opening, running, and closing side work

7. Monitor opening and closing procedures, cash handling, shift coverage, and completion of all assigned duties

8. Adjust staffing levels as necessary based on business needs

9. Evaluate staff performance and provide coaching, training, and development

10. Ensure all service standards, cleanliness, organization, and presentation expectations are consistently met

11. Ensure compliance with health, safety, food handling, and sanitation regulations

12. Work closely with kitchen leadership to ensure food quality and timely service

13. Communicate operational updates, challenges, and results to the General Manager

14. Perform all other duties as assigned

EDUCATION AND EXPERIENCE:

1. Previous management experience with a strong emphasis on customer service and team leadership

2. Minimum of 3 years’ experience in a restaurant or hospitality leadership role

3. Must be ServeSafe Certified

4. Strong knowledge of Front of House operations and service standards

5. Ability to work effectively in a fast-paced, high-volume environment

6. Excellent problem-solving and conflict resolution skills

7. Ability to lead, coach, and develop team members

8. Strong communication and organizational skills

9. Ability to make independent decisions and prioritize responsibilities

10. Ability to collaborate with both Front and Back of House teams

11. Must have a flexible schedule to include working nights, weekends, and holidays as operations necessitate

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

1. Must be able to independently lift, carry, push, and pull up to fifteen (15) pounds

2. Must be able to work a flexible schedule to include nights, weekends, and holidays as operations necessitate

3. Must be able to operate general computer equipment including laptop, keyboard, and mouse with ease

STATEMENT OF PURPOSE

This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.