L3 Production Support Engineer

Job Description

JOB DESCRIPTION:

### **L3 Platform Engineer – Key Responsibilities**

Provide Tier 3 production support for POS applications, platforms, and integrated enterprise systems.

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• Troubleshoot and resolve complex application, infrastructure, and integration issues in production environments.
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• Perform root cause analysis (RCA) and implement permanent corrective actions to prevent recurring incidents.
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• Monitor application health, system performance, and service availability using enterprise monitoring tools.
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• Collaborate with support, engineering, infrastructure, and business teams to restore service and resolve issues.
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• Support production releases, deployment activities, and post-deployment validation.
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• Drive problem management, technical debt remediation, and continuous service improvement initiatives.
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• Automate operational processes and improve platform reliability, scalability, and resiliency.
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• Maintain operational documentation, runbooks, knowledge articles, and support procedures.
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• Participate in on-call support, major incident management, and operational governance activities.
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### **Key Technical Skills**

Microservices architecture and distributed systems

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• REST APIs, web services, and system integrations
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• Docker, Kubernetes, and container orchestration
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• CI/CD tools (GitHub Actions)
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• Monitoring and observability tools (Datadog)
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• Python, PowerShell, or automation scripting
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• Incident, Problem, Change, and Release Management (ITIL)
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• Application Performance Monitoring (APM) and log analysis
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• Security, vulnerability remediation, and access management
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• Cloud cost optimization (FinOps) and capacity planning
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• Production support, troubleshooting, and operational excellence
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Docker, IT infrastructure, IT operations, Information Technology, Microsoft PowerShell, Python, Windows server, containerization, infrastructure administration, programming, programming languages, server administration, software development, system administration, virtualization