Delivery Manager

The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics reporting etc. as well as training and coaching new and existing location staff. This position is responsible for providing value added service to our customers in addition to support local terminal operation through training and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.Core Responsibilities & Duties:Attend daily pre-shift/safety meetings to outline SOPs, Quality, or Training TopicsMonitor problem lane segments as outlined in the OSD report, hot accounts, and corrective action complianceAssist with the training / on boarding of new hiresAssist with the re-training and quality performance evaluation of current employeesInvestigate customer damage concerns for root cause analysisEnsure all company SOP's are adhered toAdhere to all company forklift safety policiesReport safety concerns or damages noted on the forklift to a manager/supervisorAddress OSDM during loading/unloading with cargo handler/manager/supervisorCollaborate with local managers on corrective action plansMust be willing to work various shifts and days as necessaryOther duties as assignedRequirements:High school diploma or GED equivalentOrganizational and prioritization skillsSelf-motivated and maintains a high level of energyStrong verbal and personal communication skillsAbility to communicate effectively verbally and in writing.Ability to perform quality audits on all aspects of the handling process, report areas that do not meet safety or quality standards, and pro-actively work with employees to enhance performanceAbility to carry out assigned task to their completion and meet deadlinesAbility to pass forklift and hazardous certifications yearly.Ability to lift and pull cargo which weights 70lbs or lessAbility to work under pressure and problem solveAbility to read and understand industry documents (container load plans, bill of lading, bonded documents Skills:Ideal candidate will possess a "can do" attitude with a "will do" work ethicMust have the ability to work in a fast paced environmentGeneral computer skills - Microsoft Office, Outlook, AS400Strong verbal and written communication skillsBEWARE OF FRAUD! Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:Hub Group will never solicit money or credit card information in connection with a Hub Group job application.Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.Hub Group job postings are posted on our career site: