Telecom OSS Reinvention Senior Manager

Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 814,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $74 billion in FY26 revenue. Visit us at [accenture.com]( Role Overview: The Telecom OSS Reinvention Senior Manager helps communications service providers (CSPs) reinvent network and service operations toward increasingly autonomous operations . The role combines deep telecom and OSS architecture expertise with AI, automation, data, and consulting leadership to modernize OSS environments and enable intelligent, closed-loop network operations. Working across strategy, architecture, and implementation, this role helps clients define their autonomous network vision, modernize legacy OSS platforms, apply AI to network operations, and establish the foundations required to achieve higher levels of network autonomy . Key Responsibilities:

• Lead OSS reinvention and solution architecture across service and resource inventory, fulfillment and provisioning, network and service assurance, fault and performance management, planning and optimization, and network automation.
• Define target architectures, autonomous network strategies, maturity assessments, business cases, and roadmaps aligned with network and business priorities.
• Architect capabilities including zero-touch provisioning, closed-loop assurance, self-healing operations, intelligent orchestration, and AI-driven NOC workflows .
• Shape and guide implementation of AI/ML, GenAI, and agentic AI use cases including predictive maintenance, intelligent fault detection and triage, root-cause analysis, capacity optimization, and automated remediation.
• Apply TM Forum Open Digital Architecture (ODA) and Autonomous Networks frameworks to modernize legacy OSS environments toward modular, cloud-native, API-driven architectures.
• Evaluate OSS platforms and network management systems and define the data, integration, observability, orchestration, and AI capabilities required for autonomous operations.
• Provide technical leadership through implementation, addressing complex architecture, integration, API, data, and interoperability challenges.
• Advise senior network, operations, architecture, and technology leaders on OSS modernization, AI, automation, and autonomous network strategies .
• Lead client engagements and multidisciplinary teams spanning OSS, network, cloud, data, AI, automation, and architecture , while developing technical talent.
• Drive business development, solution shaping, proposals, and development of OSS and autonomous network offerings and assets .
• Travel as needed, up to 80%.

Here’s What You Need:

• Minimum of 10 years of telecommunications industry and/or technology consulting experience, with strong technical depth in OSS architecture, engineering, network operations, or implementation.
• A Bachelor's degree in Engineering, Computer Science, Telecommunications, Information Technology, or a related field. An advanced degree is preferred.
• Deep expertise across multiple OSS domains (e.g., service and resource inventory, fulfillment and provisioning, network and service assurance, fault and performance management, planning and optimization, network automation).
• Hands-on architecture or implementation experience with leading OSS or network management platforms such as Amdocs, Netcracker, ServiceNow Telecom, Ericsson, Nokia, or equivalent.
• Strong understanding of AI/ML, GenAI, agentic AI, orchestration, analytics, and closed-loop automation within network operations.
• Deep working knowledge of TM Forum Open Digital Architecture (ODA) and Autonomous Networks (AN) maturity frameworks.
• Strong understanding of modern network architectures including 5G, fiber, cloud-native networks, SDN/NFV, network APIs, and edge computing.
• Demonstrated experience defining target architectures, technology strategies, modernization roadmaps, and implementation approaches.
• Experience leading complex client engagements, multidisciplinary teams, and discussions with senior network and technology executives.
• Strong technical problem-solving, executive communication, solution-shaping, and stakeholder-management skills.
• Experience with business development, proposals, and client relationship development.

Bonus Points If You Have:

• Experience with SON, closed-loop automation, self-healing networks, AI-driven network optimization, Cloud RAN, or zero-touch provisioning.
• Experience integrating agentic AI or LLM-based capabilities into OSS and network operations.
• TM Forum certifications in ODA, Autonomous Networks, or related areas.
• Programming or scripting experience with Python or similar technologies for automation, data, or AI integration.
• Participation in TM Forum Catalyst projects or industry working groups is beneficial.

What Success Looks Like: Help CSPs progress from reactive, manually intensive network operations toward predictive, closed-loop, and increasingly autonomous operations. Success means establishing the OSS, data, AI, orchestration, and automation capabilities needed to improve network and service quality, increase resilience and automation, accelerate service delivery, reduce resolution times, and lower operational cost and complexity—while creating a pragmatic path toward higher levels of network autonomy. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/10/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: [U.S. Employee Benefits | Accenture]( Role Location Annual Salary Range California $132,500 to $338,300 Colorado $132,500 to $292,200 Connecticut $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maine $112,900 to $249,000 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York $122,700 to $338,300 New Jersey $141,100 to $338,300 Ohio $122,700 to $270,600 Virginia $122,700 to $311,200 Washington $141,100 to $311,200 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at [ What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. [Read more here]( Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on joinrs.com or send us an [email]( or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the [Accenture Equal Opportunity Statement]( Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please [click here]( for additional important information. Please read Accenture’s [Recruiting and Hiring Statement]( for more information on how we process your data during the Recruiting and Hiring process.