Branch Manager

Job Description

Job Description

Branch Manager – Freight Forwarding & Logistics

Overview Lead all branch operations for a global freight forwarder specializing in air, ocean, multimodal, and contract logistics. Drive revenue growth, operational excellence, and customer satisfaction in a high-volume, time-critical environment (strong focus on electronics, semiconductors, and Asia-Pac trade lanes).

Key Responsibilities

• Own full P&L: revenue targets, cost control, margin improvement, and profitability.
• Lead, coach, and develop sales, operations, and customer service teams.
• Build and expand customer relationships; identify new business opportunities.
• Oversee daily freight operations (air/ocean booking, documentation, customs, warehouse coordination).
• Ensure compliance with trade regulations, safety, and company SOPs.
• Monitor KPIs (on-time performance, claims, productivity) and drive continuous improvement.
• Collaborate with regional and global teams on capacity, pricing, and service delivery.
• Manage local vendor and carrier relationships.

Requirements

• 7+ years logistics/freight forwarding experience, including 3+ years in branch or operations management.
• Proven track record growing sales and managing P&L.
• Strong knowledge of air and ocean freight, Incoterms, and customs.
• Excellent leadership, communication, and problem-solving skills.
• Bachelor's degree preferred.