Certified Pharmacy Technician III

Pharmacy Technician

Pharmacy Technicians play a vital role in delivering exceptional care to patients and customers by assisting pharmacists with medication dispensing, inventory management, and other operational tasks. Operating under the direct supervision of a pharmacist, this role ensures compliance with all state, federal, and company policies while maintaining high standards of service and accuracy.

1. Customer Engagement and Service:

• Greet customers and patients, offer assistance, and resolve issues to ensure a positive customer experience.

• Model and share customer service best practices with team members, emphasizing habits such as greeting, eye contact, and courtesy.

• Develop strong relationships with repeat or high-value customers by anticipating their needs and providing proactive support.

• Identify patient needs and assist until satisfaction is achieved.

2. Operations Pharmacy Support:

• Assist pharmacists with operational tasks in compliance with state, federal, and company policies, ensuring accuracy and adherence to procedures.

Prescription Filling:

• Enter patient and drug information accurately into pharmacy systems, retrieve and verify medications, and identify potential interactions.

Error Reporting:

• Immediately report prescription errors to the pharmacist on duty and adhere to company policies for quality improvement.

Inventory Management:

• Oversee inventory activities, including ordering, unpacking, checking, and organizing pharmaceutical shipments.

• Manage inventory reorder requirements using pharmacy systems and wholesalers.

• Inspect inventory regularly to remove outdated or recalled drugs and ensure proper storage.

• Process claims for warehouse overages, shortages, and order errors.

Payments and Claims Management:

• Collect payments and co-pays from patients and accurately adjudicate claims to third-party payers.

Documentation and Record Maintenance:

• File medication orders, prescriptions, invoices, and controlled substance (CS) records promptly and accurately.

Communication and Notifications:

• Answer phone calls in compliance with departmental standards.

• Notify patients when prescriptions are ready after the pharmacist completes the final check.

• Handle returns-to-stock (RTS) for medications left in will-call for 10–12 days, notifying patients before restocking.

Store Maintenance:

• Maintain a clean, neat, and well-organized pharmacy area.

• Perform daily or weekly maintenance tasks for department information systems.

Compliance and Training:

• Complete all mandatory organizational training annually within the expected timeframe.

• Participate in staff meetings, new employee orientation, and training programs as required.

3. Team Collaboration:

• Foster positive intra- and inter-departmental relationships.

• Assist fellow staff members and support pharmacy leadership as needed.

4. Exceptional Customer Service:

• Deliver superior customer service, including processing prior authorizations, managing out-of-stock medications, and addressing refills requested too soon.

Additional Responsibilities:

• Attend and actively participate in organizational programs, committees, meetings, and functions as required by InclusivCare.

Qualifications:

To perform this job successfully, individuals must meet the following requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.