Medical Assistant - Supportive and Palliative Care

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide .

Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. Click here to learn more!

Medical Assistant - Supportive and Palliative Care

SUPPORTIVE & PALLIATIVE CARE (Cancer Center)

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Shift: Day
Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)

Starting Wage DOE: $17.00 - 21.25

Under general supervision, the Medical Assistant I is key in supporting patient care and treatment while providing administrative and clerical assistance. This role requires effective collaboration with Physicians, Advanced Practice Providers (APPs), Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and other healthcare team members to address the physical, psychosocial, educational, and spiritual needs of patients and their families. The Medical Assistant I is essential in ensuring smooth clinical operations and contributing to a high standard of patient care in various healthcare settings.

Essential Job Functions
* Ensure compliance with all mandatory organizational and departmental standards, including those related to employee, patient safety, and job performance.
* Maintain competency in organizational, departmental, and external agency standards related to the environment, patient care, and safety.
* Prepare exam rooms, equipment, and supplies based on patient needs and the specific type of examination or procedure.
* Assist with patient scheduling for appointments, diagnostic tests, treatments, procedures, and surgeries. Help with registration and co-pay collection as necessary.
* Obtain and record patient medical histories, vital signs, and other relevant data.
* Assist with minor procedures and physical exams, ensuring proper documentation in the patient's medical record.
* Collect and label laboratory specimens according to Billings Clinic policies and ensure proper handling.
* Administer basic vaccines to eligible patients aged 18 and older.
* Clean and disinfect clinical equipment following Billings Clinic's infection control procedures and guidelines.
* Screen and direct incoming telephone calls and message center to the appropriate healthcare provider or department.
* Order and maintain clinical and office supplies and equipment as directed by supervisors.
* Maintain patient records and files, ensuring compliance with confidentiality standards and HIPAA regulations.
* Compile and report statistical data as directed.
* Attend required meetings and participate in departmental committees when necessary.
* Provide patients with basic instructions and education as directed by physicians or Advanced Practice Providers (APPs) or in accordance with department protocols.
* Collaborate with physicians, Advanced Practice Providers (APPs), RNs, LPNs, and other healthcare staff to deliver coordinated patient care.
* Assist in ensuring a positive patient experience by addressing patient concerns and providing reassurance where needed.
* Follow department-specific procedures for patient safety, infection control, and pharmaceutical handling.
* Participate in departmental activities related to patient safety and risk management as directed.
* Maintain awareness of patient safety goals and follow protocols to support a safe and effective clinical environment.
* Participate in ongoing training and development as required to maintain skills and competencies.

Minimum Qualifications
Education
* High school diploma or GED required.
* Must complete the MA Residency or obtain certification within 12 months of hire.
* Completion of required competencies, including Medical Terminology, and other entry-level training.

* Key Responsibilities: Perform basic clinical and administrative tasks, including preparing patients for exams, collecting vital signs, assisting with routine procedures, and administering basic vaccines.

See Billings Clinic MA Leveling Program for how to maintain and advance levels based on competencies, training and activities.

Experience
* Six (6) months experience in a healthcare-related field preferred, providing basic understanding of patient care and clinical processes.

Certifications and Licenses
*

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered
Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.