Hospitality Lead

Hospitality / FOH Lead

Urban Plates Restaurants

3055 Olin Ave #1020, San Jose, CA 95128

Pay: $19.45 per hour - $23.23 per hour (potential with tips)

Benefits:

• New Urban Plates Health & Wellness Plan for all Team Members for $12 per month offering healthcare and wellness services for you and your family! Including – Counseling Services, Teladoc Services, Dental Discounts, Hearing Care, Fitness Membership, Contact Lenses, Diabetic Supplies
• Earn tips for every hour worked, in addition to hourly pay
• Ability to earn additional compensation from our Team Member recognition program.
• Paid position training (and cross training available)
• Flexible scheduling
• 75% off meals
• Paid sick time
• Benefits include Health/ Medical (HMO and PPO options), Dental, and Vision Insurance, Life & AD&D, Supplemental Life & AD&D, basic long-term disability, employee assistance program, accident and hospital indemnity insurance, flexible spending account, pet insurance, and our 401k– for those who qualify
• Access to our UPLift Emergency Grant Program
• Opportunities for advancement and Career Development Programs

Hospitality / FOH Lead:

Primary Responsibilities:

The Hospitality Lead is an entry level leadership position for Team Members seeking to grow into a management position. The Hospitality Lead is responsible for maintaining an uncompromising focus on delivering excellent Guest experiences on every shift and keeping our Promise of the Urban Plates Vibe.

What We Offer:

• Join a company that values your performance and invests in your growth, offering you not just a job, but a rewarding, long-term career path. With us, you'll have access to outstanding benefits, professional training, and leadership development programs to help you thrive now and in the future.
• You'll always have a guaranteed hourly base rate, plus tips for every hour worked for every FOH and BOH position.
• You will have the ability to earn additional compensation from our Team Member recognition program where top performers in 2025 earned in excess of an additional $6,000.
• You will receive industry-leading, company-paid restaurant Front-of-House (FOH) and Back-of-House (BOH) training programs designed to help you grow and excel.
• Explore a career opportunity representing a premium fast-casual/ fast-fine regional restaurant chain Nationally recognized for making craveable, wholesome, clean food accessible to all.
• Build meaningful connections with your community while improving their lives with world-class meals served fresh from scratch in scratch using quality ingredients served at an honest value in an always kind way.
• Work in a beautifully designed restaurant environment that you'll take pride in every day.
• Enjoy a full-time or part-time schedule designed for work-life harmony, with prime opportunities to connect with our guests and achieve your earning goals.
• Be part of a company that truly cares—offering exceptional benefits that set you up for success both personally and professionally.

More about Urban Plates:

Urban Plates started in 2011 in Del Mar, CA. Two food industry veterans were tired of the compromises they had to make when eating out. They couldn't find what they were looking for, so they created Urban Plates. We welcome one and all to our table, where craveable food is cooked from scratch with quality ingredients, sustainably grown, ethically treated, and made to order - all at prices that won't break the bank. Our secret? There isn't one. We're fueled by the power of real food and a passion to change the way the world eats, one plate at a time. It's a movement so easy to join, you can do it by lifting a fork. If you're ready to make a difference doing something that matters, surrounded by talented people in a culture that cares, apply to join our Team. Everyone deserves to eat this good.

Urban Plates now has 22 locations throughout California.

Why Should you be a Restaurant Team Member with us?

Blending the sights, sounds, aromas, and energy of an open kitchen with the contemporary and approachable ambiance of a local, neighborhood restaurant, the Urban Plates Vibe is truly one of a kind. The Vibe is aspirational and energetic, yet casual, comfortable and timeless. The Vibe is positive and shows pride in its appearance. It starts at the curb where the fire pits and flames of the patio set a welcoming tone. The expanse of glass shares the buzz of energy inside the restaurant. Pulled in by the buzz, our Guests are immediately embraced by the sights of our fresh food, the sounds of happy people connecting with each other, and the energy and organized chaos that let them know they made the right choice. The sights, sounds, and aromas of our Guests' meals being prepared from scratch increase the excitement and anticipation of sitting down to enjoy a great, customized meal made from scratch. Seeing our managers and chefs walking the floor provides an extra level of confidence that allows our Guests to relax completely, enjoy their meal, and feel completely in control of their experience. The overall ambiance, including music, lights, temperature, and furnishings add to the Vibe by providing the perfect backdrop to relax, connect with friends and family, and enjoy each other's company. Our Vibe extends to our Guests' digital interactions and ensures they can easily and intuitively interact with us, are able to engage as many of their senses as possible and have a digital journey that closely resembles the experience in an Urban Plates restaurant.

Lastly, it's all about our promise to each of our team members. We will prepare you by building your skills by ensuring you understand the "why", "what", and "how" of what we ask you to do, providing clear, timely, and honest feedback on your performance to ensure you always know where you stand. We will help to develop you personally and professionally. We will support you to ensure you have the tools to do your best and in a safe work environment where you are empowered and trusted to give your best. We will give you a sense of belonging; welcome you, treat you with respect, and respect you as an individual. We will provide clarity, ensuring our team members understand Urban Plates' vision and your role in getting us there! And finally, we will grow Urban Plates sustainably, in ways that ensure there is opportunity and a place for you when you are ready. We will reward hard work and outstanding achievement.

Urban Plates LLC is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, creed, national origin, ancestry, sex/gender (including pregnancy, childbirth, breastfeeding/lactation, and related medical conditions), age, disability, genetic information, sexual orientation, gender identity or expression, citizenship status, military/veteran status, and any other characteristic under applicable federal, state, or local law.

Urban Plates LLC provides modification/reasonable accommodation to disabled individuals to assist in the hiring process and to qualified individuals with disabilities in the performance of essential job functions, as required by federal, state, and local law. A reasonable effort is also made to accommodate the religious needs of employees. Any individual seeking modification/accommodation to apply for Employment or to participate in the application/interview process should contact Human Resources.

Apply Today!

Urban Plates LLC is an Equal Opportunity Employer.