Senior Product Manager, AI

Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world‑class SMS marketing program. We’re on a mission to make SMS the number‑one revenue channel for ecommerce merchants by delivering an easy‑to‑use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do. Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors. Postscript is an SMS and messaging platform purpose‑built for ecommerce brands on Shopify. We make it easy for merchants to grow revenue, build loyalty, and engage customers through text messaging. Tens of thousands of Shopify stores use Postscript to drive meaningful relationships with their customers. We are building a brand‑new AI product and are looking for a Senior Product Manager, AI to lead it from concept to market. This is a green‑field opportunity: you will define what the product is, who it serves, and how it works. You will partner with machine learning engineers, prompt engineers, product designers, and product engineers to ship an AI‑native experience that creates transformational value for Shopify merchants. All positions at Postscript are fully remote. Primary Duties Own the end‑to‑end product lifecycle for a new AI product, from discovery through launch and iteration Define product vision, strategy, and roadmap grounded in deep customer understanding and AI/ML feasibility Partner with MLE and prompt engineering to evaluate AI model capabilities, define guardrails, and design human‑in‑the‑loop experiences Design and run rapid experiments to validate hypotheses about AI‑powered features and customer value Write clear product specs, success criteria, and evaluation frameworks for AI features (including accuracy, safety, and user trust metrics) Collaborate cross‑functionally with engineering, design, CSMs, and leadership to ship and iterate Develop and maintain a competitive understanding of the AI landscape in ecommerce/SMS Serve as the internal and external evangelist for the AI product vision What We’ll Love About You 5+ years of product management experience, with 2+ years working on AI/ML‑powered products Direct experience taking a product from zero‑to‑one (greenfield builds, not just incremental optimization) Experience in ecommerce SaaS, martech, or messaging platforms is highly preferred Deep technical fluency with AI/ML concepts: you can discuss model architectures, prompt engineering, evaluation metrics, and data pipelines with engineering partners Strong product intuition for when AI adds real value vs. when it doesn’t — you are not an AI hype person, you are an AI pragmatist Demonstrated ability to ship fast, learn from data, and iterate — you prefer shipping v1 over perfecting a PRD Excellent written and verbal communication; you can make complex AI concepts accessible to merchants, CSMs, and executives Hands‑on experience using AI tools (ChatGPT, Claude, Copilot, etc.) to amplify your own PM work What You’ll Love About Us Salary range of USD $150k–$206k base plus significant equity (we do not have geo‑based salaries) High‑growth startup – plenty of room for you to directly impact the company and grow your career! Work from home (or wherever) Fun – We’re passionate and enjoy what we do Competitive compensation and opportunity for equity Flexible paid time off For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice. You are welcome here. Postscript is an ever‑evolving place of equal employment for talented individuals. #J-18808-Ljbffr