Customer Success & Onboarding Lead

Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.

We are a team of 400+ Sleekers from 18 countries, with offices in Australia 🇦🇺, the United Kingdom 🇬🇧, Singapore 🇸🇬 and Hong Kong 🇭🇰 committed to delivering the best experience to our clients! Since the start of our journey, Sleek has gained the trust of more than 20,000 businesses globally and raised a total of $51M in funding from world class venture capital funds. 🚀

Since 2017, our vision is that AI takes care of the boring manual work, and individuals are able to focus on providing added value services to companies. That vision is alive in our products, and we roll them out, one country at a time. 🎯

#2023: we were nominated in the Forbes Top 100 companies , and Linkedin top 10 startups . 🏆 We also obtained our B-Corp certification , making us one of the most sustainable company globally. 🌱

#2024: we were listed among the Financial Times top 200 fast growth companies in Asia Pacific, and the Straits Times top 20 fastest growing companies. 🏆

We are looking for an a well rounded Customer Success & Onboarding Lead ** to support our growth in Australia! 🚀**

This role is crucial in developing strong customer relationships and ensuring a smooth onboarding, billing, and account management experience . You will play a key role in driving retention, loyalty, and revenue growth by supporting clients throughout their journey.

What you'll be responsible for:

• Be the internal champion for our clients – lead account management operations and ensure customers get maximum value from our services.

• Monitor and improve customer satisfaction – proactively take action to keep satisfaction high and address any concerns.

• Drive cross-sell opportunities – identify and promote additional services that support our long-term customer value strategy.

• Manage customer inquiries and requests – provide timely and effective support to resolve client issues.

• Optimise the client journey – collaborate across teams to enhance the customer experience in terms of product, operations, and lifecycle marketing.

• Engage with clients regularly – build relationships, understand their challenges, and proactively offer solutions to support their success.

• Be part of building a rocket ship – in a traditionally unsexy industry, but with plenty of exciting opportunities to disrupt and innovate!

Requirements

• 3+ years of experience in a similar role, such as Customer Success, Customer Support, Relationship Management, or Account Management .

• Experience in a high-growth environment (startups, fast-scaling SMEs) is a plus.

• Strong organizational, interpersonal, and communication skills – you know how to keep things structured while building great client relationships.

• A builder’s mindset – you’re excited to create something meaningful and see this as a valuable experience to fuel your own entrepreneurial journey in the future.

• A problem-solving attitude – you believe that every challenge has a solution and love tackling problems head-on.

• A pragmatic approach – you know that perfection is the enemy of progress and focus on delivering impact efficiently.

Benefits

• An open and inclusive culture with an international team that believes in the values of S.L.E.E.K - Simplicity, Loyalty, Entrepreneurship, Excellence and Kindness
• Loads of opportunities to build things and break them without any issue - as long as we learn from it :)
• Grow with our team, grow your career in a fast-moving, always evolving industry
• $1,200 of allowance for health & wellness - health insurance, fitness membership, home office...
• Flexible work arrangements

NOTE: You must be eligible to work in Australia. Work & Holiday visa accepted.