Business Senior Manager - Operations & Strategy (Chief of Staff) VP

Overview Business Senior Manager - Operations & Strategy (Chief of Staff) VP at Citi. The Business Sr. Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval. Responsibilities Manage, supervise and coordinate day-to-day operational activities in the unit Encompasses stakeholder manager of vendors and other stakeholders Ensure and monitor timely expenses reimbursement and vendor invoices payment based on Service Level Agreement Ensure and monitor the accuracy and completeness of the services Establish consistent and standardized operational processes Provide assistance for all process within Unit and have main responsibility Assist Business Unit (BU) Head in accommodating requests related to Business Unit including providing requested data from Regional office, auditors, and other related parties Assist BU Head in identifying risk and opportunities related to BU activities in particular and to other Citi processes in general Complete and ensure timely submission for deliverables related to BU Compliance/Risk and Control and/or Management Information Systems related report as required by Regional and Country stakeholders Provide necessary data and insight to BU Head for Operations related process as needed Perform periodic self-assessment testing in accordance with Regional schedule and guidelines to pro-actively manage risk, identify & correct control gaps Lead local standardization efforts as per regional Business Unit operations guidelines Actively identify and implement process improvement opportunities Ensure operational controls and Manager’s Control Assessment compliance Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications 5-8years experience in Financial Services Excellent Excel and PowerPoint skills for report building and presentations Intermediate understanding of regulatory, compliance, risk management and financial management, and data governance concerns Basic understanding of Bank ALM, Capital, and Liquidity considerations Basic experience in debt investment securities analytics, measurement, metrics and methodologies Demonstrated ability to collaboratively solution complex and dynamic processes Proven ability to work under pressure in ambiguous environments Excellent oral and written communications skills; Previous experience interacting and working with Executive Leaders Effective interpersonal skills Strong technical problem-solving skills Demonstrates a sense of urgency, passion for results and personal accountability for achievement Job Details Seniority level: Not Applicable Employment type: Full-time Job function: Management and Manufacturing Industries: Banking, Financial Services, and Investment Banking Primary Location: Long Island City, New York United States Primary Location Full Time Salary Range: $142,320.00 - $213,480.00 In addition to salary, Citi’s offerings may also include, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Anticipated Posting Close Date: Sep 03, 2025 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi