Accelerated GraphX Graphic Designer Customer Service Manager

Benefits 401(k) 401(k) matching Dental insurance Employee discounts Opportunity for advancement Paid time off We are seeking a versatile, high-energy Graphic Designer & Customer Service Manager to be the face and creative spark of our shop. This hybrid role bridges the gap between raw customer ideas and production-ready art. You will manage our front-of-house customer experience, handle incoming walk-in traffic, collaborate closely with our internal sales team, and prepare precise job quotes. If you love graphic design but crave human interaction rather than just staring at a screen all day, this is the perfect role for you. This is a fully in person role. Must be available to be present during business hours 8:30 am - 5:00 pm M-F. Key Responsibilities Customer Experience & Communication Front-Line Engagement : Greet walk-in clients with a friendly, welcoming attitude and guide them through our product options. Excellence in Communication : Answer phone calls and emails promptly, translating complex production jargon into simple terms for clients. Consultative Quoting : Gather project details (garment types, sizing, artwork placements) to build and send accurate price quotes to customers. Graphic Design & Pre-Press Creative Adaptation : Clean up, vectorize, and format customer-supplied artwork for various production lines. Original Design : Create eye-catching layouts for signs, apparel, and promotional items based on client briefs. Proofing : Generate digital mockups for customer approval, ensuring exact specifications before production begins. Team Collaboration Sales Synergy : Partner closely with internal sales staff to smoothly transition leads into active, well-defined design orders. Production Hand-off : Coordinate with print, embroidery, and sign technicians to ensure artwork meets physical production constraints. Qualifications Design Portfolio : Proven experience in graphic design (proficiency in Adobe Illustrator, Photoshop, or CorelDRAW is required). Industry Knowledge : Familiarity with vector artwork setup for screen printing, embroidery, vinyl, or laser engraving is highly preferred. Customer-First Mindset : Prior experience in retail, customer service, or front-desk management. Math & Detail Oriented : Comfort with basic math to calculate material costs, margins, and final client quotes. Multitasking Ability : Capable of switching gears seamlessly from designing a logo to greeting a customer at the door. What We Offer Competitive hourly wage/salary based on experience ($25-30/hr) Paid time off and holidays Employee discounts on custom apparel and gear A vibrant, team-first workspace where your creativity directly impacts local businesses #J-18808-Ljbffr JHBE Management